Instructional Excellence Program Manager

UMass Amherst•Amherst, NY

1d•Hybrid

About The Position

The Instructional Excellence Program Manager provides program and operational coordination to the Instructional Excellence unit, which includes the Center for Teaching & Learning (CTL) and Instructional Design, Engagement, & Support (IDEAS). Reporting to the Associate Provost for Instructional Excellence, and working in close collaboration with the Assistant Provost and Director of IDEAS and the Assistant Provost and Director of CTL, the Program Manager is responsible for coordinating programs and events within the Instructional Excellence unit, including the Faculty Teaching Academy and other teaching support programs.

Requirements

Bachelor’s degree with at least two (2) years of experience supporting project management, events, business operations, or planning and coordination activities.
Strong interpersonal skills and the ability to work both independently and in a team environment and to promote teamwork, diversity, equity, and inclusiveness.
Strong organizational skills with the ability to prioritize work, coordinate programs with multiple stakeholders and deadlines, manage time efficiently, and follow through on assignments.
Strong written and oral communication skills.
Ability to use discretion and maintain confidentiality.
Ability to exercise initiative and independent judgement.
Excellent attention to detail with the ability to perform data entry and maintain complex records with accuracy.
Strong computer skills, including familiarity with spreadsheets, word processing software, calendars, presentation software, and email.
The ability to learn new technology and tools at a moderate pace.

Nice To Haves

Experience working in a higher education setting.
Familiarity with project management platforms (e.g. Asana) and survey tools to gather data and generate reports (e.g. Qualtrics).

Responsibilities

Serves as the primary program manager for specific programs as assigned, including the Faculty Teaching Academy.
Responsible for program implementation and coordination, as well as the development, organization, and monitoring of program budgets and timelines.
May contribute to program development as appropriate.
Liaises with internal and external stakeholders to ensure consistent communication, establish and meet deadlines, and ensure smooth execution of programs and events.
Provides backup support across CTL and IDEAS programs as needed.
Partners with the communications team to develop, compose, and edit correspondence, reports, and program literature.
Develops and maintains award, grant, and fellowship timelines with consideration to feedback and trends to ensure optimal outreach, visibility, and engagement.
Identifies potential issues and makes recommendations for change as needed.
Follows up with stakeholders to ensure timely completion of tasks.
Consults with unit leadership as appropriate.
Manages cross-functional coordination among IDEAS and CTL programs to align processes, timelines, and communication strategies.
Serves as the central point for nominee submission management, stakeholder inquiries, and program communications to faculty, university stakeholders, administrative offices, and system-level partners.
Coordinates financial administration for awards, grants, and fellowships by submitting payment requests to the Provost’s Office Administration & Finance team.
Communicates timelines for payment to recipients and other relevant stakeholders.
Monitors and analyzes internal and institutional data across application, enrollment, progress, and participation metrics to identify trends and assess program effectiveness across the Instructional Excellence portfolio; collaborates with unit leadership to recommend, develop, and implement comprehensive program evaluations; produces actionable data-driven reports that inform strategic decision-making and continuous program improvement.
Designs, implements, and manages efficient and consistent intake and tracking systems across the Instructional Excellence unit for a high volume of collaboration and partnership requests, ensuring opportunities are appropriately supported; evaluates current processes, identifies best practices, and implements systems to improve coordination, collaboration, and satisfaction.
Establishes and maintains comprehensive department documentation, including developing templates, spreadsheets, and collaborative/data management and information-sharing plans to support and enhance program operations.
Maintains all related records for CTL and IDEAS programs.
Coordinates meetings and events, including Faculty Teaching Academy community of practice meetings, kick-off meetings, and related events, as well as collaborative workshops and events between IDEAS and CTL.
Ensures accurate scheduling and maintain a shared programming calendar for the Instructional Excellence unit.
Assists with event logistics including, but not limited to, program dissemination, catering, room reservations, audio visual requirements, registration materials, signage, parking, meeting materials, evaluation forms, mass mailings, travel arrangements, and serving as a liaison to vendors.
Develops and maintains scheduling procedures for faculty use of the IDEAS Media studio.
Perform other duties as assigned in support of the mission and goals of Instructional Excellence and the University.