Instructional Designer

Ticketmaster•Orlando, FL

12d

About The Position

As an Instructional Designer on the Global Education & Training team, you will design and develop modern, scalable learning solutions for Event Programming employees across North America. You will translate complex event lifecycle processes, from event creation and ticketing through event day, into clear, engaging, and performance focused learning experiences. Working closely with Education & Training colleagues, trainers, subject-matter experts, and cross-functional stakeholders, you will own assigned learning projects from discovery and design through development, launch, measurement, and continuous improvement. You will support implementation of the education strategy for onboarding and ongoing learning, balancing global standards with North America business and learner needs. This is a hands-on instructional design role. You will recommend and create the right solution for the need, including e-learning, virtual and instructor-led materials, videos, job aids, process documentation, infographics, and other performance-support resources. You will bring curiosity, sound judgment, and constructive challenge to improve how our people learn and work.

Requirements

3+ years of experience designing and developing adult learning solutions, including e-learning, instructor-led, virtual, blended, or performance-support resources.
Demonstrated knowledge and application of adult learning theory and instructional design principles.
Portfolio or work samples that demonstrate instructional design, learning experience design, and visual communication skills.
Experience managing multiple learning projects, organizing complex source material, and working with subject-matter experts and cross-functional stakeholders.
Strong written, verbal, analytical, and project-management skills, with exceptional attention to detail.
Ability to quickly learn technical or operational information and adapt it for non-technical learners.
Ability to work independently while collaborating effectively with diverse, geographically distributed teams.
Fluency in English.

Nice To Haves

Experience designing learning for operational, product, systems-based, or technical audiences.
Experience in live entertainment, ticketing, events, client support, or similarly fast-paced operational environments.
Experience using learner, performance, or business data to evaluate and improve learning solutions.
Experience designing accessible and inclusive learning experiences for diverse audiences.
Bachelor’s degree in Instructional Design, Learning Technology, Education, Communications, UX Design, or a related field; equivalent relevant experience will also be considered.
Experience working with North America stakeholders and collaborating across global teams.
Professional fluency in Spanish.

Responsibilities

Design, develop, and maintain engaging learning programs and materials that support employees across North America.
Apply adult learning theory and instructional design principles to analyze needs, define learning objectives, and create effective learning solutions.
Partner with trainers, subject-matter experts, and regional stakeholders to translate complex products, processes, and best practices into clear, usable learning experiences.
Own assigned projects from discovery through launch, including project planning, stakeholder communication, quality assurance, and post-launch evaluation.
Create and refresh learning assets across appropriate formats, such as e-learning, virtual and instructor-led materials, videos, job aids, process documentation, infographics, and support content.
Partner with trainers to define learning measures, review learner feedback and performance data, and recommend improvements to programs and materials.
Edit and review new and existing learning materials to uphold Education & Training standards for accuracy, consistency, clarity, accessibility, and learner experience.
Collaborate with global Education & Training colleagues to share best practices, reuse scalable resources, and maintain a unified learning experience.
Manage priorities independently in a fast-paced environment, identify critical next steps, and raise thoughtful questions that strengthen learning solutions.
Extend learning-design support to LATAM initiatives and stakeholders as business needs and team priorities require.