Instructional Designer

Kin Insurance

3d•$70,000 - $85,000•Remote

About The Position

As an Instructional Designer reporting to the Operations Training Manager, you will lead the design of Kin’s Operations training programs and knowledge systems—building scalable curricula, documentation, and learning resources that enable Operations teams to perform at their best. This role sits at the center of operational readiness — transforming complex information into clear, practical learning experiences and knowledge resources that help agents succeed in fast-paced customer interactions. As a key member of the Operations Training team, you’ll partner closely with Operations, Service, Sales, Product, and Underwriting leaders to build scalable training programs, maintain operational knowledge content, and support change communication efforts across the business. This role is especially important as Kin continues to grow and introduce new capabilities that require speed, consistency, and operational clarity across frontline teams.

Requirements

3+ years of experience in instructional design or similar learning and development role.
1-2 years of experience in knowledge management, content management and knowledge strategy.
Familiar with designing training or content for a sales/service insurance environment; direct sales or servicing experience not required.
Hands-on experience building eLearning content using Articulate Rise or a similar authoring platform with the ability to work independently.
Experience designing instructional content across multiple modalities, including virtual instructor-led training, videos, job aids, and microlearning resources.
Strong written communication skills with the ability to translate complex operational concepts into concise, plain-language guidance for frontline teams.
Applicable knowledge of adult learning principles and instructional design methodologies such as ADDIE.
Experience managing multiple projects with competing timelines and stakeholder groups while maintaining quality and responsiveness.
Strong attention to detail and commitment to content accuracy, organization, and consistency.

Responsibilities

Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Benefits

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval