Instructional Designer

Seneca Holdings•Ashburn, VA

2d•Onsite

About The Position

White Pine Innovations, part of the Seneca Nation Group (SNG) portfolio, is seeking an Instructional Designer to join their team in Ashburn, VA. This role will support the Customs and Border Protection (CBP) project by developing educational materials and resources to enhance the IT knowledge and skills of CBP personnel. The position involves contributing to the development of IT Application Support Services, ensuring CBP personnel can effectively utilize various applications. The company emphasizes a collaborative work environment, a balanced mix of benefits and programs, and a commitment to providing financial and non-financial benefits back to the members of the Seneca Nation.

Requirements

U.S. Citizen with the ability to obtain federal clearance (Active DHS Clearance preferred).
Willingness to work onsite in Ashburn, VA.
Bachelor’s degree in Instructional Design, Education, or a related field.
Proven experience in instructional design, specifically within IT application support services.
Familiarity with Agile tools such as JIRA, SharePoint, Microsoft Teams, and Confluence; ServiceNow experience is a plus.
Experience with eLearning design tools, including Captivate.
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, Dreamweaver, Animate, Character Animator, XD, RoboHelp).
Proficiency with Microsoft Office Suite.
Strong creativity and innovation in developing engaging learning materials.
Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

Nice To Haves

ServiceNow experience is a plus.

Responsibilities

Apply the ADDIE Instructional Systems Design (ISD) methodology to analyze training needs, develop learning objectives, and create engaging and innovative learning solutions.
Create instructional materials such as briefings, reference guides, instructional materials, online help, simulations, and IT hardware/software demonstrations.
Utilize advanced technologies like gamification, mobile demos, avatars, animations, 3D modeling, and VR to enhance the effectiveness of learning solutions.
Collaborate with cross-functional teams, following Agile principles and using tools like JIRA, SharePoint, Microsoft Teams, and Confluence to manage and ensure the timely development of instructional materials.
Regularly assess and update instructional content, keeping pace with technological advancements and evolving CBP requirements. Provide recommendations based on feedback and user needs.
Work with project teams to recommend and implement learning strategies aligned with CBP's goals and objectives.
Develop web-based learning modules to support self-paced learning for CBP personnel, fostering continuous skill development.
Other responsibilities as assigned.