Sr. Instructional Designer/Trainer - Sales Technology

Medica•St. Louis, MO

5d•Hybrid

About The Position

Medica is a nonprofit health plan serving over a million members across multiple states. We are seeking a Sales Technology Instructional Designer/Trainer to support the successful implementation and adoption of Medica’s Sales technologies. This role involves partnering with Sales Leadership, Technology, and Operations to translate complex systems into practical training, documentation, and rollout strategies that drive efficiency and performance. The ideal candidate will possess a blend of instructional design expertise and strong technical acumen to ensure system launches lead to sustained adoption and measurable impact. This role also performs other duties as assigned.

Requirements

Bachelor's degree or equivalent experience in related field
5+ years of relevant working experience
Proficiency in Microsoft Suite
Ability to work in an environment that is constantly changing, at times with minimal supervision
Ability to work independently and within a team
Excellent written and verbal communication skills
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

Healthcare product knowledge
Experience with virtual training platforms
Experience writing and developing content for diverse platforms

Responsibilities

Lead end-to-end training and adoption planning for new Sales technologies and system enhancements.
Partner with Sales Leadership, Technology, and Operations to develop structured rollout strategies that drive awareness, readiness, and sustained adoption.
Identify impacts to sales workflows and proactively design enablement plans to minimize disruption and maximize productivity.
Lead engaging live training sessions with end users during system rollouts, reinforcing key workflows and driving launch readiness.
Establish adoption success metrics and monitor engagement, usage, and performance post-launch.
Partner with technical and operational teams to document both new and existing Sales systems, ensuring clear, standardized process and workflow guidance.
Translate complex system functionality into user-friendly documentation and learning materials.
Develop multi-modal training assets, including presentations, job aids, video tutorials, reference guides, and eLearning modules.
Maintain and continuously update system documentation to reflect enhancements, process changes, and best practices.
Monitor system utilization and adoption metrics to identify trends, gaps, and opportunities for reinforcement.
Conduct post-launch feedback sessions and surveys to evaluate training effectiveness and user experience.
Refine training materials and implement supplemental learning strategies based on performance data and user feedback.
Serve as an ongoing resource to Sales and cross-functional partners, ensuring continuous optimization of Sales technology usage.