Instructional Designer & LMS Support Specialist

Nash Community College•Rocky Mount, NC

3d•Hybrid

About The Position

The Instructional Designer & LMS Support Specialist plays a key role in supporting high-quality, accessible, and engaging learning experiences across all instructional modalities. This position provides both instructional design expertise for course development and technical support for the college’s Learning Management System (LMS) and integrated educational technologies. Working collaboratively with faculty, staff, and the Digital Teaching & Learning team, this position assists with course design and enhancement, ensures compliance with ADA and accreditation standards, and provides prompt, professional support through multiple communication channels (email, phone, ticketing system, videoconference, or in person).

Requirements

Bachelor’s degree in Instructional Design, Instructional Technology, Education, or a related field from a regionally accredited institution.
One (1) year of experience teaching, training, tutoring, or leading professional development.
Proven experience using a Learning Management System and classroom technologies.
Demonstrated effective curriculum design and course design experience, including creating a learner-centered experience by defining clear, measurable learning objectives, aligning assessments with these goals, structuring content into manageable modules, and adequately incorporating technologies for course design and development.
Ability to effectively use Google Workspace, MS 365 products.
Ability to effectively use and train others to use various tools to produce multimedia content (e.g., screen recording, audio recording, design platforms, H5P or other authoring tools, interactive lesson platforms, interactive whiteboards, collaborative tools, virtual meeting platforms, and third-party educational tools).

Nice To Haves

Experience with technical support for a major LMS (e.g., Moodle, Blackboard, Canvas, D2L).
Experience with third-party educational tool integrations (e.g., Turnitin, Padlet, EdPuzzle, publisher platforms) and troubleshooting.
Experience in a higher education or community college environment.
Proficiency with audio and video editing tools for instructional use.
Experience creating and maintaining instructional materials in multiple formats (print, graphics, video, multimedia).
Demonstrated ability to produce and manage multimedia learning content (e.g., videos, webinars, podcasts, interactive modules).
Online teaching experience.

Responsibilities

Partner with faculty to design, develop, and revise engaging, student-centered courses for online, hybrid, and face-to-face delivery.
Review newly developed and current online courses using departmental forms and standards.
Maintain documentation of course evaluations, updates, and revisions to ensure quality assurance.
Understand and troubleshoot third-party educational tool integrations, including all DTL tools integrated in Moodle.
Support the integration of multimedia and other technology tools into course content.
Support and facilitate professional development sessions or workshops related to instructional design, eLearning tools, LMS updates, and digital accessibility.
Conduct workshops, one-on-one consultations, and training on instructional design, online teaching strategies, and the use of educational technology.
Develop and maintain user-friendly guides, tutorial materials, and other multimedia learning content for faculty and students in multiple formats (e.g., print, graphics, video, podcasts, interactive modules, etc).
Ensure compliance with digital accessibility standards and run tests with digital accessibility compliance tools.
Provide training on accessible design and accessibility checkers.
Assist in the adoption of AI to create AI-enhanced learning experiences and enhanced AI literacy through the responsible and ethical use of AI systems and tools.
Stay current with advancements in instructional technology and digital learning trends.
Provide technical and instructional support for the college’s LMS and integrated third-party tools.
Create and manage course shells, user enrollments, and other system configurations.
Support and troubleshoot login and access issues for faculty, staff, and students.
Test, integrate, and maintain third-party tools and plugins to ensure smooth operation.
Monitor LMS performance and escalate technical issues as necessary.
Maintain system security and ensure data integrity when operating the LMS and related environments.
Serve as a backup to the LMS Administrator as needed.
Serve on college committees as assigned and participate in campus events, training, and professional development.
Perform other duties as assigned that contribute to the efficiency and success of the college’s instructional mission.