Instructional Designer/LM Admin

UGI Corporation • Upper Merion Township, PA

13d • Onsite

About The Position

The Instructional Designer / LMS Administrator is responsible for designing, developing, and evaluating high-quality learning experiences that drive performance improvement and business results at AmeriGas. Applying adult learning principles, instructional design methodologies, and industry best practices, this role creates engaging, effective training programs in multiple modalities including eLearning, instructor-led training, virtual training, microlearning, and blended approaches. In addition to instructional design responsibilities, this role serves as the technical administrator of the Learning Management System, ensuring seamless delivery of learning content through effective LMS configuration, content management, reporting, and end-user support. Up to 20% travel required.

Requirements

• Applying adult learning principles, instructional design methodologies, and industry best practices
• Creating engaging, effective training programs in multiple modalities including eLearning, instructor-led training, virtual training, microlearning, and blended approaches
• Technical administrator of the Learning Management System, ensuring seamless delivery of learning content through effective LMS configuration, content management, reporting, and end-user support
• Conduct front-end analysis to identify performance gaps, collaborate with stakeholders to define learning objectives aligned to business goals, and analyze target audience characteristics to inform design decisions
• Recommend appropriate interventions including training solutions and non-training alternatives such as job aids, process improvements, or coaching when applicable
• Design and develop comprehensive learning solutions using instructional design models (ADDIE, SAM) across multiple modalities including eLearning courses with multimedia and assessments, instructor-led training materials, virtual training programs, microlearning modules, and blended learning programs
• Create engaging, learner-centric content using authoring tools (Articulate 360, Adobe Captivate) that meets regulatory requirements and follows adult learning principles
• Design valid and reliable assessments (knowledge checks, skills demonstrations, simulations) aligned to learning objectives and develop evaluation strategies using Kirkpatrick's four levels to measure reaction, learning, behavior change, and business results
• Analyze evaluation data and conduct pilot testing to measure training effectiveness, demonstrate ROI, and identify opportunities for continuous improvement
• Partner with SMEs from safety, operations, technical services, and other departments to facilitate knowledge extraction sessions and translate technical expertise into effective training content
• Guide SMEs through review and validation processes while educating them on adult learning principles, incorporating their feedback while maintaining instructional integrity and learner-centered design
• Manage multiple concurrent instructional design projects from intake through publication, meeting deadlines and quality standards while coordinating with multimedia specialists, graphic designers, LMS specialists, and cross-functional teams
• Maintain comprehensive project documentation (design documents, storyboards, scripts, version control) and ensure all content follows established standards, templates, and style guides for consistency across programs
• Administer and maintain the Learning Management System including creating and managing enrollment groups, uploading and organizing eLearning content (SCORM packages, videos, PDFs), configuring course settings, and troubleshooting technical issues such as SCORM errors, enrollment problems, and reporting discrepancies
• Generate and distribute manager reports and analytics on training completion rates, compliance metrics, and learning effectiveness to support data-driven decisions and ensure organizational compliance
• Candidates must be willing to submit to a pre-employment drug screen and a criminal background check
• Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies

Nice To Haves

• Up to 20% travel required

Responsibilities

• Conduct front-end analysis to identify performance gaps, collaborate with stakeholders to define learning objectives aligned to business goals, and analyze target audience characteristics to inform design decisions. Recommend appropriate interventions including training solutions and non-training alternatives such as job aids, process improvements, or coaching when applicable.
• Design and develop comprehensive learning solutions using instructional design models (ADDIE, SAM) across multiple modalities including eLearning courses with multimedia and assessments, instructor-led training materials, virtual training programs, microlearning modules, and blended learning programs. Create engaging, learner-centric content using authoring tools (Articulate 360, Adobe Captivate) that meets regulatory requirements and follows adult learning principles.
• Design valid and reliable assessments (knowledge checks, skills demonstrations, simulations) aligned to learning objectives and develop evaluation strategies using Kirkpatrick's four levels to measure reaction, learning, behavior change, and business results. Analyze evaluation data and conduct pilot testing to measure training effectiveness, demonstrate ROI, and identify opportunities for continuous improvement.
• Partner with SMEs from safety, operations, technical services, and other departments to facilitate knowledge extraction sessions and translate technical expertise into effective training content. Guide SMEs through review and validation processes while educating them on adult learning principles, incorporating their feedback while maintaining instructional integrity and learner-centered design.
• Manage multiple concurrent instructional design projects from intake through publication, meeting deadlines and quality standards while coordinating with multimedia specialists, graphic designers, LMS specialists, and cross-functional teams. Maintain comprehensive project documentation (design documents, storyboards, scripts, version control) and ensure all content follows established standards, templates, and style guides for consistency across programs.
• Administer and maintain the Learning Management System including creating and managing enrollment groups, uploading and organizing eLearning content (SCORM packages, videos, PDFs), configuring course settings, and troubleshooting technical issues such as SCORM errors, enrollment problems, and reporting discrepancies. Generate and distribute manager reports and analytics on training completion rates, compliance metrics, and learning effectiveness to support data-driven decisions and ensure organizational compliance.

Benefits

• The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed