The UPS Store Instructional Design Videographer Specialist - San Diego (Remote)

UPS • San Diego, CA

3d • Remote

About The Position

The UPS Store, Inc., a wholly owned subsidiary of UPS, is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store has over 5,000 independently owned locations in the U.S. and Canada. The UPS Store (TUPSS) Instructional Design Videographer Specialist is responsible for creating video content that supports the knowledge and skill development of training programs and materials for The UPS Store franchise network, utilizing instructional design methods to design and apply effective video instruction. They work closely with subject matter experts (SMEs), managers, vendors, and various cross-functional teams to understand aspects of policies, procedures, systems, and skills that require instruction, and to recommend appropriate video training solutions that align with project and company objectives. They upload new training elements into the learning management system (LMS) for the franchise network. The TUPPS Instructional Design Videographer Specialist manages and coordinates projects to create video content and other resources applicable to business unit needs and best practices.

Requirements

• Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements.
• Strong storytelling abilities, visual design sense, and the ability to create engaging and informative video content.
• Overseeing the maintenance and proper use of video equipment.
• Applies knowledge of adult learning theory and course design to the creation of instructional materials; evaluates existing analysis to identify learning gaps and provide recommendations; assists in the alignment of training to business outcomes; demonstrates ability to identify implementation gaps and provides suggestions for improvement; identifies appropriate measurement to assess learning.
• Multicultural Agility: Recognizes the importance of understanding global and cultural diversity; interested in learning about cultural differences that impact business.
• Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for the area of responsibility; identifies areas of risk and properly communicates them to the project manager.
• Experience demonstrating proficiency with Microsoft Office Suite products (Word, Excel, and PowerPoint).
• Proficiency in video cameras, lighting, audio recording, and video editing software (e.g., Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator).

Nice To Haves

• Bachelor’s Degree (or internationally comparable degree) – Video Production, Visual Communications, Journalism, Media Production, Digital Media, or related discipline.
• Experience developing corporate training video content and/or materials.
• Minimum of 2+ years of experience in video production and editing.

Responsibilities

• Coordinates with Instructional Design team members, SMEs, and project managers throughout video course development (i.e., initial planning, content brainstorming sessions, media development, and scriptwriting) to meet goals and objectives.
• Planning and executing video shoots, including location scouting and directing.
• Capturing high-quality video and audio footage.
• Setting up and operating cameras, lighting, and audio equipment.
• Oversee the casting, coordination, and management of principal talent, background performers, and voice actors, ensuring alignment with production goals, schedules, and creative direction.
• Editing video and audio footage, adding graphics, closed captioning, and special effects.
• Managing video libraries and assisting with distribution strategies across various platforms.
• Collaborating with clients and stakeholders to develop creative concepts, storyboards, and scripts.
• Keeping current with video trends, techniques, and technologies.
• Assess the effectiveness of training programs through various methods and make data-driven improvements to enhance future training initiatives.
• Convert existing instructional materials (Job Aids, QRGs, FAQs, etc.) into microlearning video formats to promote learner engagement that meets project specifications.
• Gathers data on training needs and learning interventions to integrate the design of training materials and programs.
• Collects content for development of training materials (e.g., text, graphics, animations, audio, glossary, test questions, etc.) to ensure alignment with training and learning development strategies.
• Reviews procedures and guidelines for training programs and learning interventions to guarantee instructional materials meet outlined learning and training goals across business units.
• Identifies the most recent innovation in the technology of online video learning and suggests ways that training projects could be updated or improved.
• Ensuring all aspects of video production, from filming to editing, are executed at a high standard.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level