Instructional Design Specialist - Operations (Hybrid)
About The Position
At Intact Insurance Specialty Solutions, we are experts in protecting what makes businesses unique. Our deep understanding of the specialty insurance market forms the foundation for our customized solutions, supported by targeted risk control and claims services. Our employees are passionate about providing insurance coverage aligned with our targeted customer groups. Intact’s Global Specialty Lines business operates across more than 20 verticals in four distinct markets: U.S., Canada, UK, and Europe. This opportunity is for our U.S. team. We are seeking an Instructional Design Specialist to join our Operations team. This role involves designing and developing technical systems training programs to ensure successful adoption of enterprise applications, platforms, and workflows. The specialist will produce instructor-led, virtual, and eLearning content, collaborating with subject matter experts (SMEs) to transform technical processes into user-friendly learning experiences. Candidates should possess experience in curriculum design, training analysis, instructional design, and eLearning development, along with strong collaboration, organization, and execution skills. The ability to thrive in a matrixed, hybrid environment and deliver under general supervision is essential.
Requirements
- Bachelor’s Degree
- 2–3 years of instructional design experience, with emphasis on technical systems training
- Experience with LMS administration and instructional design workflows
- Strong collaboration, organization, and execution skills
- Ability to work in a matrixed, hybrid environment and deliver under general supervision
Nice To Haves
- Experience in the insurance industry (Underwriting/Claims) strongly preferred
Responsibilities
- Analyze technical systems and processes with business partners and SMEs to create effective learning deliverables (e.g., simulations, job aids, quick-reference guides)
- Design and develop curriculum and learning solutions in multiple formats (instructor-led, virtual, microlearning, eLearning) with emphasis on technical systems training
- Implement learning strategies appropriate for different audiences and delivery modalities
- Manage assigned projects/workstreams; plan, track, and report progress to stakeholders
- Perform editing and quality control for training deliverables and communications
- Measure learning effectiveness; summarize insights and recommend tactical improvements
- Prepare facilitators and trainers for in-person and virtual technical systems training
- Ensure SCORM compliance, LMS compatibility, and content integrity
- Maintain process documentation and contribute to process education for system rollouts
Benefits
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs
- Life and disability insurance
- Paid parental leave
- Variety of additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
