Instructional Design Manager, General Assembly (NYC area or Eastern US)

LHH (Global) • New York, NY

22d • $70,000 - $100,000 • Remote

About The Position

General Assembly is seeking an Instructional Design Manager to oversee the facilitation of their learning products. This client-facing role can be fully remote and may involve up to 40% travel to international clients or other business locations. Reporting to the Director of Learning Design and Development, this position bridges learning design, product, client experience, and delivery. The core responsibility is to translate learning experiences into clear, consistent, and scalable facilitation practices. Key duties include defining facilitation methodology and standards, building facilitator enablement and certification systems, establishing quality and coaching frameworks, and ensuring facilitators and SMEs are well-prepared for delivery. The role also involves direct client partnership to understand delivery needs, support engagements, and represent the learning experience perspective in design and delivery discussions. This role addresses the challenge of connecting product development with scalable delivery by building systems that help facilitators understand instructional intent, adapt effectively, and maintain a consistent learner experience across various programs, clients, regions, and delivery methods. It is not primarily a curriculum development role and does not involve direct people management, focusing instead on facilitation excellence, product enablement, client experience, and delivery quality.

Requirements

• 5+ years of experience in Instructional Design, Learning Experience Design, facilitator enablement, training, or a related field.
• 3+ years of experience delivering live, interactive learning across virtual, hybrid, and in-person environments.
• Demonstrated experience building facilitator onboarding, enablement, certification, or train-the-trainer programs.
• Experience evaluating facilitation performance and driving improvement through structured observation, coaching, performance rubrics, and feedback loops.
• Strong understanding of adult learning principles and how instructional design translates into effective live facilitation.
• Demonstrated success designing scalable onboarding and enablement pathways that accelerate facilitator readiness while maintaining delivery quality.
• Ability to build practical quality frameworks, evaluation rubrics, certification standards, and feedback systems across diverse product offerings.
• Experience creating facilitator guides, delivery playbooks, run-of-show materials, and other facilitator-facing resources.
• Strong coaching and feedback skills, with the ability to identify both individual performance needs and systemic quality issues.
• Ability to use quantitative and qualitative feedback to identify trends and inform continuous improvement.
• Strong judgment in balancing instructional design integrity with the realities of adaptive live delivery.
• Experience working cross-functionally across Learning Design, Product, Operations, and Delivery teams.
• Ability to influence standards and drive adoption without direct people-management authority.
• Proven agility operating in fast-paced environments where products, client needs, and delivery approaches evolve quickly.
• Strong communication skills and the ability to translate complex instructional concepts into clear, practical guidance for facilitators and stakeholders.
• Comfort working across virtual, hybrid, and in-person modalities and traveling internationally when required.
• Strong client-facing communication skills, with the ability to build credibility, understand client needs, and confidently represent learning design and facilitation recommendations.

Nice To Haves

• Bachelor’s degree in Education, Instructional Design, Human Resources, or a related field preferred.
• Professional certifications such as CPTD or equivalent instructional, facilitation, or coaching certifications are highly desirable.
• Experience supporting learning experiences across multiple regions, cultures, or delivery contexts is highly desirable.

Responsibilities

• Establish and maintain a consistent, scalable facilitation methodology across program types and delivery modalities.
• Define facilitation presentation standards, quality criteria, and best practices.
• Partner with Learning Design to translate instructional intent into high-quality facilitator guides, run-of-show materials, and supporting resources.
• Establish documentation standards for facilitator-facing assets.
• Define inclusive and accessible facilitation practices that support diverse learner needs, learning environments, and global audiences.
• Model strong facilitation practices through demonstrations, train-the-trainer sessions, and facilitator enablement experiences.
• Design and maintain scalable onboarding and enablement pathways for new facilitators, experienced facilitators, and subject-matter experts.
• Define readiness criteria, certification protocols, and product-specific enablement requirements.
• Develop systems that help facilitators efficiently build familiarity with new products, instructional approaches, and delivery expectations.
• Ensure facilitators remain current as products, content, tools, and delivery approaches evolve.
• Maintain clear visibility into facilitator certification, readiness, and demonstrated areas of expertise.
• Identify gaps in facilitator readiness and recommend targeted enablement or remediation approaches.
• Ensure facilitation readiness is embedded into the product development and launch process from the outset.
• Define the facilitator enablement requirements that must be complete before a new product or major product update moves into live delivery.
• Partner with Product and Learning Design teams to ensure facilitator guides, enablement resources, readiness criteria, and delivery guidance are complete and usable before launch.
• Identify delivery risks or gaps that could prevent facilitators from executing the learning experience as intended.
• Support product pilots and early deliveries to validate facilitator readiness and surface opportunities for improvement.
• Define and maintain the quality framework, observation practices, and evaluation standards used to assess facilitation.
• Establish consistent observation and calibration practices for clear, actionable, and equitable feedback.
• Use observations and delivery data to identify coaching opportunities and recurring quality themes.
• Synthesize feedback from facilitators, learners, clients, and delivery teams to understand what is working and where experiences need to improve.
• Distinguish between individual facilitation needs and systemic product or delivery issues.
• Translate recurring insights into improvements to facilitation methodology, curriculum, facilitator resources, onboarding, and enablement.
• Track quality indicators and surface trends, risks, and opportunities to Learning and Product leadership.
• Support learning experiences across multiple regions, cultures, or delivery contexts.
• Work directly with clients or external stakeholders in a consultative, advisory, training, or learning-delivery capacity.
• Translate client goals and constraints into practical learning and delivery solutions while maintaining instructional quality.

Benefits

• medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan.
• Personal Time Off (PTO) on an accrual basis per year
• Paid Holidays
• up to 6 weeks of Paid Parental Leave
• annual bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager