Summer 2027 Instructional Design Internship

T-Mobile • Frisco, TX

2d

About The Position

T-Mobile is offering an 11-week paid Summer 2027 learning experience on its Learning & Development team. The intern will own a learning project from needs analysis through evaluation, designing training to help Customer Care teams perform their work effectively. The role involves translating business needs into clear, engaging learning experiences, working with stakeholders and subject matter experts, and evaluating training effectiveness. Interns receive hands-on project experience, mentorship, training, and opportunities to build relationships with colleagues and leaders. The internship concludes with a presentation of the project, results, and recommendations to leaders.

The team works at a fast pace, with design sessions, mentor check-ins, discussions with subject matter experts, and time to build, test, and refine learning materials. The intern is expected to share progress, seek feedback, and manage project timelines. Relocation assistance is available to program participants who live more than 50 miles from the internship location. Intern wages range from $27 to $50 per hour; actual pay depends on education and STEM versus non-STEM designation.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the United States now and in the future.
• Have one or more courses remaining in a bachelor's or graduate degree program after the internship.
• Demonstrate clear written, verbal, and presentation communication skills.
• Have strong organizational and project management skills.
• Be comfortable with data and using it to evaluate what works.
• Be curious, challenge assumptions, move with urgency, listen well, manage priorities, learn new tools quickly, and use feedback to improve work.

Nice To Haves

• Interest in learning design, curriculum development, and employee development.
• Familiarity with the ADDIE model, content authoring tools such as Articulate or Adobe Captivate, or learning management systems.
• Prior experience in instructional design, training, or learning projects through internships, coursework, or work experience.

Responsibilities

• Partner with stakeholders and subject matter experts to identify learning needs and define instructional objectives.
• Design and develop learner guides, facilitator guides, job aids, and handouts that make complex content easy to apply.
• Build engaging training content using content authoring tools and appropriate delivery methods.
• Create assessments and evaluation tools, and analyze feedback and data to recommend improvements.
• Pilot new training and refine it based on learner and facilitator input.
• Review and update existing training materials to keep them accurate, relevant, and effective.
• Manage project timelines and provide regular status updates to the mentor and team.
• Present the project, results, and recommendations to leaders at the end of the internship.

Benefits

• Paid 11-week internship.
• Hands-on projects, training, and mentorship.
• Relocation assistance for program participants who reside more than 50 miles from the internship location.

What This Job Offers

• Career Level: Intern