Summer 2027 Instructional Design Internship

T-Mobile • Frisco, TX

4d • $27 - $50

About The Position

T-Mobile is hiring a Summer 2027 Instructional Design Intern for an 11-week paid learning experience. The intern will join a Learning & Development team and own a learning project from needs analysis through evaluation, developing training to help Customer Care teams serve customers. The role involves collaborating with stakeholders, subject matter experts, a mentor, and team members; turning business needs into clear learning experiences; and using feedback and data to assess and improve training. Interns will present their project, results, and recommendations to leaders at the end of the internship.

The internship includes hands-on project work, training, mentoring, and opportunities to build relationships with interns and leaders across the company. The work involves design sessions, mentor check-ins, conversations with subject matter experts, and time to build, test, and refine learning materials. Relocation assistance will be provided to participants who live more than 50 miles from the internship location. Intern wages range from $27 to $50 per hour; actual pay depends on education and STEM versus non-STEM designation.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States now and in the future.
• Must have one or more courses remaining in a bachelor's or graduate degree program after the internship.
• Interest in learning design, curriculum development, and employee development.
• Strong written, verbal, and presentation skills.
• Strong organizational and project management skills.
• Comfort with data and using it to evaluate what works.
• Curiosity, clear communication, active listening, ability to manage priorities while maintaining quality, and willingness to learn tools and use feedback.

Nice To Haves

• Familiarity with the ADDIE model, content authoring tools such as Articulate or Adobe Captivate, or learning management systems.
• Prior experience in instructional design, training, or learning projects through internships, coursework, or work experience.

Responsibilities

• Partner with stakeholders and subject matter experts to identify learning needs and define instructional objectives.
• Design and develop learner guides, facilitator guides, job aids, and handouts that make complex content easy to apply.
• Build engaging training content using content authoring tools and appropriate delivery methods.
• Create assessments and evaluation tools, and analyze feedback and data to recommend improvements.
• Pilot new training and refine it based on learner and facilitator input.
• Review and update existing training materials to keep them accurate, relevant, and effective.
• Manage project timelines and provide regular status updates to the mentor and team.
• Present the project, results, and recommendations to leaders at the end of the internship.

Benefits

• Paid 11-week learning experience.
• Relocation assistance for program participants who reside more than 50 miles from the internship location.
• Mentorship and hands-on training.

What This Job Offers

• Career Level: Intern