Instructional Assistant (IT Support)

Per Scholas•Silver Spring, MD

10d•Onsite

About The Position

Per Scholas seeks a dynamic, team-oriented individual to serve as an Instructional Associate. The Instructional Associate will play an essential role in our organization’s mission as they train Per Scholas learners to be outstanding entry and mid-level technicians. Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings.

Requirements

Graduate of a Per Scholas Training Program
Obtained all certifications offered in the training course in which you participated
Ability to teach in a highly interactive and hands-on style
Passion for teaching others
Flexibility to adapt to changes in schedule
Interest in being part of a culture of continuous improvement
Team oriented
Highly responsive communicator
Excellent verbal communication skills
Thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
Data-driven, result-oriented, and a forward-looking catalyst for social change.
Collaborative and flexible work style.
Excited to work cross-functionally with other departments and independently.
Effective communicator with strong oral and written skills.
Tech-savvy and can learn quickly.
Strong at time management and can balance multiple projects and tasks.
Stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

Responsibilities

Using a structured and approved curriculum, assist the Technical Instructor in conducting technical training to prepare learners for entry to mid-level Information Technology jobs.
Assist classroom facilitation in a highly interactive, hands-on style.
Consult with the Instructor before providing current learners with any review materials, videos, or other support.
Form and lead study groups using the instructor's evaluations.
Consult with the instructor to determine the activities for the present and upcoming days and assist in gathering the necessary tools to conduct the lectures and hands-on labs.
Ensure that all equipment loaned to or used by the learners is returned to the instructor, the storage closet, or the person from whom it was borrowed.
Utilize an in-house Learning Management System for assignments, tests, real-time performance monitoring, and assisting in entering learner attendance/grades/scorecards.
Provide learners with ongoing feedback, recognize any challenges early, and work with the instructor and/or coaches and learners to overcome them.
Coordinate closely with learners’ instructors and career coaches on enforcing program rules and promoting learner success.
Implement individualized study plans for learners who are struggling in the class.
Participate in all required learner progress meetings with other members of the team.
Monitor and enforce learner class attendance, dress code, and other program policies.
Participate in staff meetings.
Conduct real-time learner data entry in Salesforce and/or Canvas.

Benefits

Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time
Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year)
80 Wellness Hours to use for Sick, Safe, or Personal reasons
Accrue Vacation at a rate of 8 hours at the beginning of every month
Comprehensive Medical Coverage through Cigna or Kaiser Permanente (where available)
Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families
Dental and Vision Insurance
Employer paid dental and vision premiums for employees who waive medical coverage
401(k) plan with a current 100% employer match on contributions up to 6%
Entry and full vesting in 401(k) after 90 days with the company
Employee Assistance Program (EAP) for confidential, 24/7 access to counseling, legal support, and financial resources
Up to 6 weeks of 100% paid parental leave
Employer-paid life and AD&D Insurance
Employer-paid short-term disability coverage
Option to elect additional life coverage and long-term disability insurance
Flexible Spending accounts for healthcare, dependent care, and commuting expenses
Voluntary benefits: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance
Healthcare concierge support
Financial wellness tools
Employee discount programs