Institutional Sales - Account Management Lead

PrescriberPoint

2d•$120,000 - $140,000•Remote

About The Position

About PrescriberPoint The brainchild of David Ricks, CEO of Lilly, and incubated by Boston Consulting Group’s Digital Ventures, PrescriberPoint is a Series A healthtech whose mission is to help Health Care Professionals reduce the time, tension, and anxieties they and their patients encounter during the prescribing process. We are funded to date by Lilly, Pfizer, Adobe, and MasterCard. About the role Prior Authorizations are used every day by health systems, specialty pharmacies, and other related enterprises. They are a massive drain of everything and our AI-centric/EHR-integrated solution is receiving rave reviews. This is our first Account Management role dedicated to making sure our institutional accounts and pharmacy teams get value fast, realize the benefits, stay successful, grow their results, and have a direct line back to our product team. If there’s a renewal in the contract, that’ll be your north star. If no renewal, imagine there is one. You'll own the post-sale customer journey for a book of HCP accounts across two primary segments: Institutional accounts — larger organizations onboarded through our institutional sales motion, including channel partners Specialty pharmacies — pharmacy teams working PA cases on behalf of prescribers These are new customer types for us, so you won't just run existing playbooks — you'll help write them.

Requirements

5+ years in account management, or clinical operations — ideally in healthcare SaaS, health tech, or working directly with IDNS and/or Specialty Pharmacies
Understanding provider workflows: how health systems, or pharmacies actually operate day to day. Direct experience with prior authorization, benefits verification, or revenue cycle is a strong plus
Track record of creating and owning the processes behind benchmarkable onboarding, retention, or CSAT outcomes
Excellent written and verbal communication — you can train a medical assistant, run a QBR with a director, and write crisp internal feedback summaries
Comfort with data: you can read a usage dashboard, spot an at-risk account, and back up your recommendations with numbers
Genuine depth with AI tools and enthusiasm for building AI into how you work
Bias for action — this is a new role at a fast-moving company; ambiguity should energize you

Nice To Haves

Experience with specialty medications, hub services, or patient access programs
Experience standing up CS processes or playbooks from scratch
Familiarity with HIPAA and handling sensitive information responsibly

Responsibilities

Own onboarding and asset creation for new accounts: kickoff, workflow setup, staff training, and first-case support with our PriorAuth Support Specialists
Enable accounts to go from signup to first submitted PA quickly, and from first PA to weekly active usage
Build repeatable onboarding playbooks per segment (institutional vs. pharmacy) as we scale
Monitor account health and usage signals; intervene early when engagement drops
Run structured check-ins, operational reviews, and QBRs as appropriate
Own win-back outreach for churned or stalled accounts, coordinating with Marketing on campaign follow-up
Own CSAT measurement and follow-up: review survey responses, close the loop with detractors, and identify systemic issues behind the scores
Serve as the escalation point for account-level issues, coordinating with PA Support Specialists, Product, and Engineering to resolution
Systematically collect, log, and categorize customer feedback so trends are visible over time
Share structured, prioritized feedback with Product and Engineering — the goal is a tight loop where what customers say shapes what we build
Recruit customers for research, beta programs, and case studies
Use AI tools purposefully across your workflow — call summaries, pre-call prep, at-risk account flagging, drafting client communications — while applying judgment on when AI assistance is and isn't appropriate
Embed AI into recurring Account Management workflows — onboarding, health checks, renewals — and build reusable prompts, templates, and playbooks the team can adopt
Work with our sales enablement resources and your managers in the acquisition of new business
Build relationships with the different functions of the organization that enable upselling, cross-selling, and that can withstand unanticipated crises