Institutional Safety Officer (ISO)
About The Position
The Healthcare Institutional Safety Officers (ISO) are hospital employees and licensed security guards who are specifically trained to respond, protect and enforce requirements to achieve safe patient care and healthcare work environments, particularly those facilities which require a high frequency of response to behaviours in acute and forensic mental health units. A healthcare ISO is responsible for enforcing the provision of bylaws and enforcing the provision of additional appointed statutes as outlined in the Police Services Act under the Institutional Safety Officer program. Working cooperatively with healthcare professionals, law enforcement and other stakeholders, they provide a highly skilled collaborative enforcement and patient care model. The ISO is responsible for enforcement, prevention, intervention, and education of applicable legislation within the healthcare facility. ISOs daily encounter and respond to high-risk situations in sites with documented and high frequency violent behaviours (usually from high volume emergency departments and high acuity mental health units). Healthcare ISOs are also trained to have the Qualified Persons designation under the Mental Health Act and will be able to maintain safe custody of intoxicated persons under the Intoxicated Persons Detention Act.
Requirements
- Successfully complete the ISO Training Program and maintain ability with annual retraining.
- Be designated as an ISO (Peace Officer status as per Manitoba Police Services Act – Amendment).
- Successfully complete intermediate weapons training and ongoing certification as authorized by Manitoba Justice and their employer organization.
- Successfully pass the Physical Abilities test.
- Prior security, law enforcement, military or related experience required.
- Minimum 1 year (2080 hours) experience as a Security Patrol Officer, Qualified Persons or equivalent.
- Completion of Grade 12 or equivalent.
- Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act.
- Valid Class 5 driver’s license.
- Self-motivated including the ability to take due care and responsibility while working alone and unsupervised.
- Must possess and demonstrate excellent verbal and written communication skills with a focus on customer service and public relations.
- Ability to remain professional in elevated situations and make sound decisions under stressful conditions.
- Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (i.e., Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
- Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
- Demonstrated ability to maintain professionalism and make sound decisions under pressure.
- Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.
- Minimum physical requirements aligned with requirements established for safe response to resistance training requirements and national standards.
Nice To Haves
- Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
- Will be required to complete cultural safety training required by the employer.
- Knowledge of healthcare and community resources in order to support clients.
Responsibilities
- Enforcing the provision of bylaws and additional appointed statutes as outlined in the Police Services Act under the Institutional Safety Officer program.
- Working cooperatively with healthcare professionals, law enforcement and other stakeholders to provide a collaborative enforcement and patient care model.
- Responsible for enforcement, prevention, intervention, and education of applicable legislation within the healthcare facility.
- Responding to high-risk situations in sites with documented high frequency violent behaviours.
- Maintaining safe custody of intoxicated persons under the Intoxicated Persons Detention Act.
Benefits
- Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply.
- Accommodations are available upon request during the assessment and selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
