Institutional Investment Operations Associate - Centralized Callback

Wells Fargo•Charlotte, NC

2d•Hybrid

About The Position

Wells Fargo is seeking an Institutional Investment Operations Associate on the Centralized Callback team within Corporate Investment Banking Operations. The team supports fraud prevention by verifying and authenticating payment and settlement instructions across multiple lines of business, including client-directed and non-client-directed payments. The role involves reviewing authority documentation, conducting callbacks and verification, researching discrepancies and exceptions, analyzing transaction and client information, responding to inquiries, reconciling transactions and reports, and supporting operational controls and process improvements. The position follows a hybrid schedule and requires on-site work at the stated Charlotte location. Additional hours may be needed. It is subject to FINRA background screening and ongoing regulatory requirements. This position is not eligible for visa sponsorship. Employees are expected to comply with applicable risk, compliance, personal account dealing, and other Wells Fargo policies and procedures.

Requirements

At least 6 months of Institutional Investment Operations experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Ability to work a hybrid schedule and on-site at the stated location.
Ability to work additional hours as needed.
Successful completion and clearing of a background check and compliance with ongoing regulatory requirements.

Nice To Haves

Experience supporting client service, payment operations, settlements, trade support, or other financial services operations.
Knowledge of payment or settlement instruction validation and authentication processes.
Familiarity with operational controls, fraud prevention, and risk mitigation practices.
Ability to research discrepancies, resolve exceptions, and escalate issues in accordance with established procedures.
Experience reviewing transaction, account, or client information for accuracy and completeness.
Ability to communicate clearly with clients and internal business partners to obtain, verify, or clarify information.
Experience managing multiple time-sensitive requests while maintaining accuracy and following established controls.
Proficiency in Microsoft Excel, including pivot tables, and experience working with operational data.
Familiarity with CIB markets or products, including cash, swaps, futures, options, or commodities.
Experience documenting processes or updating operational procedures.
Spanish-English bilingual skills.

Responsibilities

Review authority documentation and authenticate payment and settlement instructions across multiple lines of business.
Perform required callbacks and verification activities in accordance with established operational controls and procedures.
Research payment discrepancies, exceptions, and other operational issues; take appropriate action or escalate as needed.
Analyze transaction and client information to support accurate and timely payment processing.
Respond to inquiries from clients, sales teams, and internal business partners related to payment instructions and authentication.
Collaborate with business partners and leadership to resolve complex or time-sensitive issues.
Reconcile transactions and reports, identifying and resolving differences in accordance with established procedures.
Apply sound judgment when evaluating information and determining appropriate next steps.
Support projects, process improvements, and other operational or industry initiatives.
Review and update departmental procedures to reflect current processes and controls.
Follow applicable risk programs, policies, and procedures; fulfill risk and compliance obligations and escalate or remediate issues in a timely and effective manner.