Institutional Intelligent Operations Manager

Indiana Tech • Fort Wayne, IN

4d

About The Position

Indiana Tech is seeking an innovative, analytical, and collaborative professional to serve as its Institutional Intelligent Operations Manager. Reporting to the Executive Director of the AI Institute, this position will lead the responsible adoption of artificial intelligence-enabled tools, automation, and analytics across Indiana Tech’s academic and administrative operations. The Institutional Intelligent Operations Manager serves as the operational bridge connecting the AI Institute, the Learning Exchange, Information Technology, and university departments to identify, evaluate, implement, and scale technology solutions that improve efficiency, decision-making, and the overall institutional experience. This role serves as the technical and operational backbone behind several of Indiana Tech’s strategic AI initiatives, including the Warrior AI Digital Learning Hub, readiness-survey analytics, curriculum evaluation platforms, Learning Exchange systems, and Employer Portal technologies. The successful candidate will help ensure that AI-powered solutions are implemented responsibly, securely, and in compliance with university policies and regulatory requirements. Primary responsibilities include identifying opportunities for AI-enabled automation and analytics, evaluating new technologies and vendors, managing intelligent-operations pilot projects, and collaborating with campus stakeholders to redesign processes around AI-assisted tools. The Manager will oversee projects from concept through implementation, helping departments realize operational efficiencies, improve services, and strengthen data-informed decision-making. The Institutional Intelligent Operations Manager serves as the AI Institute’s operational liaison to Information Technology and the University AI Council, evaluating AI tools and vendors for privacy, security, and compliance risks prior to implementation. This position will maintain the university’s inventory of AI tools and their associated data flows, support institutional compliance reviews, establish dashboards and performance metrics, provide change-management support, and monitor emerging technologies that may benefit Indiana Tech. Working collaboratively with leaders across Academic Affairs, Human Resources, Finance, Enrollment Services, Information Technology, the Learning Exchange, and the AI Institute, the Manager will help drive innovative solutions that support both academic and operational excellence. The position also contributes to staff development, supports strategic initiatives, and advances Indiana Tech’s mission, vision, and strategic plan.

Requirements

• Bachelor’s degree in information technology, business administration, data analytics, operations, or a related field
• Minimum of five years of progressively responsible experience in higher education administration, information technology, operations, process improvement, or project leadership
• Strong understanding of generative AI technologies, automation tools, and analytics platforms, as well as their administrative and academic applications
• Understanding of data-privacy, cybersecurity, and compliance considerations associated with emerging technologies, particularly within higher education environments
• Demonstrated experience leading cross-functional projects
• Demonstrated experience implementing process improvements
• Demonstrated experience managing initiatives involving diverse stakeholder groups
• Strong organizational skills
• Strong project-management skills
• Strong vendor-evaluation skills
• Strong written communication skills
• Strong presentation skills
• Ability to translate complex technical concepts into practical solutions for non-technical audiences
• Ability to evaluate, implement, or scale AI-enabled tools, automation technologies, or analytics platforms across multiple business functions
• Ability to build consensus and guide change across departments with different priorities and operational needs

Nice To Haves

• Master’s degree in information technology, business administration, data analytics, organizational leadership, or a related field
• Experience working with FERPA, GLBA, or similar data-privacy and compliance frameworks
• Experience managing technology vendors and procurement processes
• Familiarity with institutional governance, data management, and technology assessment practices
• Successfully led digital-transformation initiatives
• Developed operational dashboards and analytics frameworks
• Implemented AI-enabled business processes
• Supported large-scale organizational change efforts involving technology adoption

Responsibilities

• Identifying opportunities for AI-enabled automation and analytics
• Evaluating new technologies and vendors
• Managing intelligent-operations pilot projects
• Collaborating with campus stakeholders to redesign processes around AI-assisted tools
• Overseeing projects from concept through implementation
• Serving as the AI Institute’s operational liaison to Information Technology and the University AI Council
• Evaluating AI tools and vendors for privacy, security, and compliance risks prior to implementation
• Maintaining the university’s inventory of AI tools and their associated data flows
• Supporting institutional compliance reviews
• Establishing dashboards and performance metrics
• Providing change-management support
• Monitoring emerging technologies that may benefit Indiana Tech
• Contributing to staff development
• Supporting strategic initiatives
• Advancing Indiana Tech’s mission, vision, and strategic plan

Benefits

• Opportunity to work at the intersection of technology, operations, and higher education
• Opportunity to help build a university-wide approach to responsible artificial intelligence adoption and intelligent operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level