Installer

Alliance Laundry Systems•Elk Grove, IL

About The Position

Alliance Laundry Systems Distribution is a full-service commercial and industrial laundry equipment partner that provides installation, factory-trained service, genuine parts replacement, site selection, financing, and store design. The Installer works with the Service team to install, service, and repair commercial laundry equipment for internal and external clients, following company standards, techniques, and safety requirements. The role includes diagnosing equipment issues, advising customers on equipment use, performing preventive maintenance, managing parts and repair needs, documenting work, and maintaining inventory and expense records for an assigned company vehicle. Installers travel within the service territory to customer locations for repairs, troubleshooting, installations, and assigned emergency or unscheduled maintenance. Some overnight travel is required.

Requirements

High school diploma or equivalent.
Knowledge of single-phase electric power equipment.
Strong mechanical aptitude and ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues.
Ability to read, interpret, and understand electrical and mechanical drawings.
Organizational skills and attention to detail, with the ability to manage workload and multiple projects and meet deadlines.
Excellent written, verbal, and interpersonal communication skills, including professional communication across organizational levels.
Ability to navigate ambiguity and change confidently.
Strong work ethic, self-direction, initiative, and a proactive approach.
Valid driver’s license.
Clean motor vehicle record.
Ability to sit, stand, walk, kneel, squat, stoop, bend, climb, and use manual dexterity.
Ability to lift, carry, push, and pull up to 50 pounds frequently; assistive devices are provided for heavier items.
Ability to talk, hear, and use hands to manipulate objects or controls; the role also involves frequent computer-based work, periods of sitting, close vision, and adjusting focus.

Nice To Haves

Three or more years of experience repairing commercial, military, industrial, or manufacturing equipment; equivalent combinations of education, training, and experience will be considered.
Experience with telephone and email or ticketing-system-based customer support.
Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

Install, start up, operate, service, and repair commercial laundry equipment and parts according to company standards and safety requirements.
Diagnose equipment issues and provide customers with findings, recommendations, and instructions on using commercial laundry equipment.
Assist with routine preventive maintenance of parts and equipment.
Take parts for repair or order parts needed to replace faulty or worn-out components.
Write accurate reports summarizing work performed.
Assist with disassembling equipment and parts for maintenance or repair.
Research and place parts orders; review work orders and invoices to ensure parts are ordered in time to meet deadlines.
Maintain inventory for the assigned company vehicle and report company expenses accurately.
Travel in a company vehicle to customer locations for on-site repairs, troubleshooting, and installations, and respond to emergency or unscheduled maintenance requests assigned by the Service Manager.
Communicate escalations to the Service Manager and contribute to best practices and process improvements.
Perform other tasks as needed to maintain efficient department operations.