Installer - Rightfiber

Ritter Communications•Jonesboro, AR

32d

About The Position

Rightfiber is seeking an experienced Installer I to install and repair voice, video, and high-speed data services for residential and small/medium business customers using copper, coax, and fiber. The role involves technical field work and responding to customer issues while maintaining a high level of service quality. The Installer may work on FTTH and security installations, splice fiber, and coordinate with internal departments to ensure installations and repairs meet company standards and customer expectations. The position requires periodic 24-hour on-call duty and travel to customer sites, project areas, business events, and other company locations.

Requirements

High school diploma or equivalent.
At least one year of experience installing and repairing telecommunications equipment and services over either copper telephony or HFC networks.
Knowledge of company products, services, policies, and procedures; basic electronics, specification sheets, circuit diagrams, telecommunications/CATV plant equipment operations and maintenance, the telecommunications/CATV industry, and outside cable-pair color codes.
Skill in operating service equipment, including hand tools and testing equipment.
Ability to communicate professionally and courteously; read and interpret maps, staking sheets, and operating and maintenance manuals; and pay close attention to detail.
Ability to evaluate, test, and repair sophisticated equipment; improve or redesign procedures for installation and repair problems; work independently and make sound technical decisions; and function effectively as a team player.
Ability to travel for business requirements and a valid driver's license with a satisfactory driving record.

Nice To Haves

Additional related technical training.
Experience with both copper telephony and HFC networks.

Responsibilities

Install voice, video, and high-speed data services using coax, copper, and fiber, including identifying cable pairs and properly grounding drops, inside wiring, and station protectors.
Locate trouble in service installations; repair or replace faults, cable plant, drop wire, station wiring, and related equipment.
Check loops, record readings as required by the company maintenance plan, localize line trouble, and change cable drops when needed.
Assist the central office with installation and maintenance of data equipment, modems, and four-wire circuits.
Coordinate service installations and changes internally to update billing and plant records.
Use test sets to maintain and repair existing equipment and locate line trouble; determine and complete necessary repairs, including wiring, station protectors, ground connections, new wires, jacks, lids, and pedestals.
Install, repair, and maintain cable and telecommunications lines and modems; assist with FTTH and security installations and splice fiber for FTTH installations.
Coordinate with Dispatch, Outside Plant Maintenance, and Construction to ensure work meets company standards and customer expectations.
Take periodic 24-hour on-call duty to resolve service problems in assigned systems.
Use and maintain safety equipment in accordance with OSHA and company safety rules and regulations.
Climb poles, ladders, and other structures as needed, and use a bucket truck when required.
Travel to customer sites, project areas, business-related events, and other company locations.