Installer
About The Position
As an Installer, your mission is to deliver clean, reliable, and well-documented IT installations that keep UNIS sites and offices running smoothly. You are responsible for installing, configuring, and commissioning end-user devices, networking equipment, RF and printing hardware, and basic AV across UNIS facilities. By leveraging IT ticketing platforms, asset-management tools, AI-enabled diagnostic and documentation assistants, and remote-support tools, you complete installs faster while keeping inventory, security, and standards intact. This role plays a critical part in providing UNIS associates with the technology and connectivity they need to serve customers.
Requirements
- High School diploma or GED required
- 1-3+ years of IT installation, field-tech, or end-user support experience in a warehouse, distribution, or office environment preferred.
- Working knowledge of end-user hardware (PCs, mobile devices, RF scanners, printers), basic networking (Wi-Fi, switches, cabling), and AV components.
- Familiarity with IT ticketing systems, asset-management platforms, and remote-support tools.
- Comfort using AI-enabled diagnostic, documentation, and runbook assistants to accelerate installs and improve quality.
- Strong attention to detail with strong documentation discipline and respect for security standards.
- Effective verbal and written communication skills with technical and non-technical users.
- Ability to safely lift up to 50 lbs, work on ladders, and travel between UNIS sites as required.
- Proficiency in Microsoft Office Suite and collaboration platforms such as Microsoft Teams.
- Strong organizational and time management skills with the ability to balance multiple installs and ticket queues.
- Flexible availability to support installs outside business hours and willingness to travel as the business requires.
Nice To Haves
- Associate degree, IT certifications (A+, Network+), or equivalent technical training preferred.
Responsibilities
- Install, configure, and commission end-user devices, RF / mobile scanners, label and shipping printers, networking equipment, and basic AV gear at UNIS sites and offices.
- Follow standard build sheets, runbooks, and security baselines for hardware imaging, software loadout, and network connectivity.
- Use AI-enabled diagnostic and documentation assistants to accelerate installs, validate configurations, and capture install records cleanly.
- Update IT asset records, serial numbers, ownership, and location data in asset-management and ticketing platforms after every install or move.
- Respond to installation, replacement, and remediation tickets within agreed SLAs, providing clear updates to users and IT support partners.
- Partner with IT Support, Networking, and Operations on troubleshooting, escalations, and post-install validation.
- Maintain accurate cabling, rack, and site documentation, photos, and diagrams for installed equipment.
- Follow security, safety, and electrical standards on every install, escalating concerns where standards cannot be met.
- Surface ideas to improve install templates, runbooks, AI-assisted documentation, and the overall install experience.
Benefits
- Competitive health benefits
- Paid time off in accordance with company policy and applicable state requirements
- Leadership and professional development programs
- Opportunities to build AI literacy through hands-on use of intelligent systems and automation that support human, data-driven decision-making.
- Internal growth and career mobility opportunities
- Free luncheons and on-site team events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
