Installer II

Service Experts Heating & Air Conditioning•Syracuse, NY

About The Position

The Installer II is responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. The role communicates with customers to answer questions, resolve problems, and support customer satisfaction, while also promoting company products and services. The Installer II trains other installers, performs work on more difficult installations, and assists the Field Supervisor or General Manager with work audits, site supervision, planning, and estimating. The position works under the direction of the Field Supervisor or General Manager. The role includes installing, starting up, and, as needed, performing limited diagnostics on heating, air conditioning, ventilation, and refrigeration equipment and related accessories. It also involves duct design and fabrication, delivery and removal of equipment, collection of customer payments, completion of paperwork, and maintaining company vehicles, tools, and stock. Installers are expected to represent the company professionally and follow company procedures and manufacturer specifications. The position requires physical work in varied environments, including indoor and outdoor settings, attics, basements, and crawl spaces. The job description notes that duties may change in accordance with the needs of Service Experts. The company states it will provide reasonable accommodations upon request for individuals with disabilities participating in the application and hiring process.

Requirements

High school diploma or GED, additional training, and at least 2 years of experience; HVAC technical training certification is required.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the work area.
EPA and safety certifications are required.
Proficient in the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Advanced skills installing heating, air conditioning, and ventilation equipment and related accessories.
Proficient in ductwork and duct-fitting layout and installation requirements.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Advanced ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Advanced ability to install electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Ability to calculate building heat gain and heat loss using approved methods.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral viewing, with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Install HVAC equipment and accessories in customers’ homes under the direction of the Field Supervisor or General Manager.
Install heating, air conditioning, ventilation, and refrigeration equipment and accessories according to company requirements and manufacturer specifications.
Perform limited diagnostics as needed.
Design, fabricate, and install ducts and duct fittings as required.
Perform start-ups on air conditioning and heating systems and other components.
Deliver excellent customer service, address customer questions and concerns, and promote company products and services.
Contact the Sales and Service Coordinator with details about replacement-product sales leads identified during customer service visits.
Deliver and remove equipment needed to complete installation work.
Use, maintain, and account for company property, vehicles, and tools properly.
Complete paperwork accurately, thoroughly, neatly, and on time; collect payment from customers.
Represent the company professionally, honestly, and ethically.
Keep the installation vehicle clean and maintain its stock; return defective warranty parts to the branch and replenish vehicle stock as needed.
Complete material requisition forms and related administrative tasks as applicable.
Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assist with quality audits of selected installations to support performance, quality, and customer satisfaction.
Train other installers in technical skills and company procedures as assigned.
Perform similar or other duties as needed or assigned.

Benefits

Incentive and bonus opportunities, depending on the position.
24 paid days off within the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year of employment.
Advancement and career-growth opportunities across the U.S.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.