Installer Helper II

Service Experts Heating & Air Conditioning•Grand Island, NE

About The Position

The HVAC Installer Helper II performs routine and standard installation assignments using basic knowledge of work procedures and tools gained through experience. The role works under general supervision and assists an Installer or Lead Installer with installing HVAC equipment and accessories in customers’ homes. Duties include helping install heating, air conditioning, ventilation, and refrigeration equipment, ducts, and duct fittings; moving equipment; maintaining tools, vehicles, and company property; and completing paperwork as needed. The employee is expected to provide excellent customer service, represent the company professionally, and maintain regular, reliable attendance. The role includes extensive health and safety responsibilities, including following company safety procedures and applicable laws, using required personal protective equipment, reporting hazards and incidents, and correcting unsafe conditions within the employee’s control. Work may involve varied indoor and outdoor environments, heights, confined or congested spaces, and physical activity such as climbing, balancing, stooping, kneeling, crouching, crawling, and lifting.

Requirements

High school diploma or GED with additional training.
At least 2 years of HVAC experience; minimum experience is listed as 2+ years.
Valid licensing or certification required by applicable federal, state, provincial, or local laws for the work area.
Required EPA and safety certifications.
Basic knowledge of the operating functionality of heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate or learn to operate necessary tools and equipment.
Basic ability to read wiring diagrams.
Effective communication skills for communicating with customers and providing excellent customer service.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability for flexible hours and on-call shifts as needed.
Ability to stand and walk; climb ladders and attic stairs; and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision and normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Nice To Haves

Technical training certification is preferred.

Responsibilities

Assist the Installer or Lead Installer with installing HVAC equipment and accessories in customers’ homes.
Assist with installation of heating, air conditioning, ventilation, and refrigeration equipment and accessories in accordance with company requirements and manufacturer specifications.
Assist with installing ducts and duct fittings.
Deliver excellent customer service and help sustain high customer satisfaction.
Assist with delivery and removal of equipment needed for installation work.
Help ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Complete paperwork neatly, accurately, thoroughly, and promptly as needed.
Represent the company professionally, honestly, and ethically in business matters and concerns.
Help keep the installation vehicle clean and neat inside and outside.
Perform other similar duties as needed or assigned and maintain regular, reliable attendance.
Report unsafe acts, conditions, hazards, policy or legislative violations, injuries, and incidents promptly to the supervisor or manager.
Correct substandard acts or conditions within the employee’s control and use and maintain required personal protective equipment.
Follow company safety procedures and applicable legislation; do not disable safety guards or engage in behavior that endangers others.
Participate in safety initiatives and provide input on plans to eliminate accident exposures.

Benefits

Incentive and bonus opportunities, depending on position.
24 paid days off during the first year of employment, including vacation, personal holidays, and national holidays.
29 paid days off after the second year of employment.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefit programs including legal advice, pet insurance, and health advocacy programs.
Training, support, professional growth, and career advancement opportunities.