Installer Helper II

Service Experts•Grand Island, NE

About The Position

The HVAC Installer Helper II performs routine and standard projects and assignments within the Installation family, using basic knowledge of job procedures and tools gained through work experience. The role works under general supervision and assists the Installer or Lead Installer with installing HVAC equipment and accessories in customers’ homes. Work is performed according to company requirements and manufacturer specifications, with a focus on excellent customer service, safety, and maintaining the company’s professional image. The position supports installation of heating, air conditioning, ventilation, and refrigeration equipment, ducts, and related accessories. It also includes helping deliver and remove equipment, maintaining company tools and vehicles, completing required paperwork, and following all applicable safety policies and legislative requirements. The role requires flexible hours and on-call availability as needed, plus the physical ability to access HVAC units in a variety of indoor and outdoor environments.

Requirements

High school diploma or GED, with additional training and at least 2 years of HVAC experience.
Must possess valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications are required.
Basic knowledge of the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate, or learn to operate, necessary tools and equipment.
Basic skills in reading wiring diagrams.
Effective communication skills for communicating with customers and providing excellent customer service.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Nice To Haves

Technical training certification is preferred.

Responsibilities

Assist the Installer or Lead Installer with installing HVAC equipment and accessories in customers’ homes under direct supervision.
Assist with installation of heating, air conditioning, ventilation, and refrigeration equipment and accessories in accordance with company requirements and manufacturer specifications.
Assist in installing ducts and duct fittings.
Perform duties that deliver excellent customer service and sustain high levels of customer satisfaction.
Assist with delivery and removal of equipment needed to complete installation work.
Help ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Complete paperwork neatly, accurately, thoroughly, and on time as needed or required.
Represent the company professionally, honestly, and ethically in business matters and concerns.
Help keep the installation vehicle clean and neat inside and outside.
Perform similar or other duties as needed or assigned.
Maintain regular, reliable attendance.
Immediately report unsafe acts, conditions, hazards, injuries, incidents, and violations of legislation or company policies and procedures to a supervisor or manager.
Correct substandard acts or conditions within the employee’s area of control.
Use and maintain prescribed personal protective equipment and comply with safety programs, procedures, and applicable legislation.
Do not remove or disable required safety guards, devices, or clothing, operate equipment contrary to prescribed procedures, endanger others, or engage in pranks or rough behavior.
Participate in safety initiatives, teams, or committees and provide input on safety plans to eliminate accident exposures.

Benefits

Incentive and bonus opportunities, depending on the position.
Paid time off, including 24 paid days off in the first year for vacation, personal holidays, and national holidays, and 29 paid days off after the second year.
Medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.
Advancement and career-growth opportunities.