Installation Trainer- Roseville

Andersen Corporation • Roseville, MN

9d • $62,960 - $94,440 • Onsite

About The Position

Andersen Corporation is seeking an Installation Trainer to ensure homeowner delight by training and coaching associates on technical capabilities and Signature Service. This role involves visiting homeowner work sites to audit processes and conducting hands-on product installation training for new hires and refresher training for existing installers. Key responsibilities include ensuring pre-arrival planning, proper job-site safety and set-up, compliance with installation processes and local building codes, teaching Signature Service, and understanding critical performance factors for window installation. The trainer will also ensure newly learned skills are applied, meet homeowner expectations for installation timing, and evaluate the impact of training on business results. This includes reviewing installation metrics to identify training focus areas and developing specific training to improve effectiveness in areas like FTT rate, remakes, and construction knowledge. The role also involves supervising installation process associates, partnering with install leaders on safety, ensuring regulatory training completion, and supporting recruiting efforts. The Installation Trainer will train, lead, and develop all associates involved in installation processes.

Requirements

• High school diploma or equivalent
• Installation leadership experience, preferred
• Construction knowledge
• Decision making
• Customer orientation
• Results oriented
• Training/Coaching
• Providing performance feedback
• Strong communication skills
• Valid state driver’s license, preferred

Responsibilities

• Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and Signature Service.
• Visit Homeowner work sites to audit existing and new processes.
• Conduct hands-on product installation training both at the facility and on the jobsite for new hires and existing installers.
• Assure pre-arrival planning for materials and resources.
• Ensure proper job-site Safety and Set-up meet company standards.
• Ensure compliance with RbA's installation process, procedures and local building codes.
• Teach and Deliver Signature Service, along with the importance of maintaining the A/W Brand.
• Ensure understanding and application of the "Critical Performance Factors" of proper window installation.
• Ensure that newly learned skills are consistently applied.
• Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations.
• Ensure install associates complete scheduled work within allotted timeframe, in alignment with efficiency expectations.
• Routinely evaluate the impact of training on business results.
• Review individual and team installation metrics to determine focus areas of training for individuals, sub-contractors and the entire installation team.
• Develop and deliver specific training to increase effectiveness within identified areas or improvement including-FTT rate, remakes, construction knowledge, service knowl
• Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
• Partner with the install leaders to ensure safe practices are in place and are followed.
• Ensure that all regulatory required training is completed as appropriate.
• Support the recruiting efforts as needed to meet workforce requirements.
• Other duties as assigned by supervisor.
• Train, lead, and develop all associates involved in the installation processes.

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED