Installation & Tooling Coordinator

TRUMPF•Farmington, CT

1d•Hybrid

About The Position

At TRUMPF, we combine technological excellence with a strong commitment to customer success. As the Installation & Tooling Coordinator, you will play a key role in ensuring a smooth and efficient installation process for equipment purchased in the U.S. You will support the customer and service teams from the earliest site preparation steps through final installation sign-off, helping deliver a professional experience that reflects TRUMPF’s standards for quality, reliability, and precision.

Requirements

Experience handling a high volume of customer calls is required.
Basic technical understanding is required.
Strong follow-up skills are essential.

Nice To Haves

Prior scheduling experience is preferred, but not required.
Knowledge of TRUMPF products is helpful.
A minimum of three years of prior experience, or equivalent experience in customer service or a technical environment, is preferred.

Responsibilities

Coordinate and schedule installation dates for U.S. machines in collaboration with customers, technology service teams, sales, and logistics.
Ensure all required resources are available for each installation, including technicians, tools, and parts.
Verify that the customer is prepared to receive the machine, including pre-installation requirements such as floor readiness, utilities, and access to the work area.
Work closely with the technology scheduler to use service capacity efficiently during the installation process.
Track assigned installations and monitor key factors such as capacity constraints, delays, missing parts, and installation efficiency.
Maintain installation KPIs in SIS, including SYNCHRO installation times, and monitor deviations throughout the process.
Communicate proactively and professionally with customers during installation to support a positive experience and strengthen customer satisfaction.
Support technology managers in evaluating field service engineers’ technical and soft skills to help guide assignments and training needs.
Report delays and quality issues to installation and service management in a timely manner.
Partner with the installation manager and other installation coordinators to develop tools and processes that improve tracking, reporting, and installation coordination.
Manage assigned installation toolboxes, including quality, quantity, and calibration.
Travel up to 10% during training phases to learn the installation process and support effective execution.