Installation Technician I - Boise, ID
About The Position
Fulcrum Technologies is hiring an Installation Technician I to provide onsite technical support for the receipt, installation, and preparation of Fulcrum pedestal systems. The role assists customers and installation support personnel with installation procedures, verifies pedestal placement and mounting, participates in site surveys and project planning, and supports installation quality checks and vibration and stiffness testing. The technician identifies and escalates installation issues to senior field installation technicians or the Installation Manager. The position is customer-facing and involves working in semiconductor fabs and cleanroom environments. It also includes maintaining installation records and project documentation, managing company-issued tools and equipment, coordinating travel logistics, and following company and customer safety, cleanroom, and credentialing requirements. Travel throughout the United States and internationally may account for up to 80% of working time, including multi-day, multi-week, or extended-duration projects.
Requirements
- High school diploma or GED.
- Experience in field service, installation, manufacturing, construction, mechanical assembly, or technical support.
- Ability and willingness to travel up to 80% domestically and internationally and remain away from home for extended periods as project requirements dictate.
- Residence within reasonable distance of a major commercial airport.
- Valid driver's license and acceptable driving record.
- Strong mechanical aptitude and troubleshooting ability.
- Ability to read and follow installation procedures and technical instructions.
- Strong organizational and communication skills.
- Ability to work independently and as part of a team.
- Proficiency with Microsoft Office and mobile technology.
- Ability to obtain and maintain customer-required site access credentials.
Nice To Haves
- Semiconductor industry experience.
- Cleanroom experience.
- Previous field service or installation experience.
- Experience supporting capital equipment installations.
- Experience working around precision manufacturing equipment.
- Military technical experience, trade school education, or technical certifications.
Responsibilities
- Perform onsite technical support during the receipt, installation, and preparation of Fulcrum pedestal systems.
- Assist customers and installation support personnel with proper installation procedures and best practices.
- Ensure accurate placement and mounting of pedestals and seismic restraint systems in accordance with customer and equipment manufacturer requirements.
- Participate in pre-installation site surveys and project planning activities.
- Verify installation quality and support preparation for vibration and stiffness testing.
- Identify installation issues and escalate concerns to Senior Field Installation Technicians or the Installation Manager as appropriate.
- Provide customer service and respond to customer questions and installation challenges while working in semiconductor fabs and cleanrooms.
- Build positive working relationships with customers, contractors, and internal team members, maintaining a professional and customer-focused approach.
- Maintain accurate installation records and project reports, complete expense reports and administrative documentation, and support project closeout.
- Maintain company-issued tools and equipment, ensure tools comply with cleanroom requirements, verify tools and materials are ready for customer visits, and report maintenance or replacement needs.
- Travel extensively domestically and internationally, coordinate travel in accordance with company policies, and manage itineraries and changing project schedules.
- Follow company safety policies, customer site requirements, cleanroom protocols, contamination control procedures, and customer conduct expectations.
Benefits
- 401(k) with Safe Harbor company match.
- 100% employer-paid medical insurance (base plan) for employees and qualified dependents.
- 100% employer-paid vision insurance.
- 50% employer-paid dental insurance.
- 100% employer-paid short-term disability insurance.
- 100% employer-paid accident insurance.
- Paid Time Off (PTO).
- Paid Sick Leave.
- Opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
