Installation Technician - Dental Equipment

Medline Industries, LP • Vancouver, BC

2d • CA$54,200 - CA$81,200 • Onsite

About The Position

The Installation Technician is responsible for installing and configuring new and existing dental equipment and cabinetry into dental offices. This role involves working primarily at customer sites, ensuring the quality of the customer experience through timely and accurate installations, and maintaining a safe work environment. The position requires flexibility for travel and occasional evening/weekend work, as well as the ability to handle heavy equipment.

Requirements

• 1 year experience in customer service
• Comfortable to use hand and portable power tools
• Strong communication skills
• Continuous learning mind-set
• Excel in customer support
• Attention to detail
• Ability to lift or move items up to 50 lbs.
• Work is mainly performed at customer sites.
• Must hold a valid Canadian driver’s license and a good driving record.
• Flexibility to accept periodic overnight travel and evening/weekend work.
• This position requires lifting and carrying of heavy equipment.

Nice To Haves

• Expertise in electrical, hydraulic, pneumatic or mechanic will be considered as an asset.

Responsibilities

• Loading equipment into our trucks for delivery
• Unloading equipment from our trucks and removal of empty boxes from the job site
• Moving all equipment into the dental office in a safe manner
• Installing equipment as specified by the manufacturer and the site team leader and client
• Formulating recommendations, propose improvements and solutions to problems arising during installation
• Following through on commitments to customers and internal colleagues
• Listening to customers concerns and issues. If required, address the customer’ complaint by following the proper chain of command
• Providing on-time completion of installations
• Ensuring no damage is caused in the dental office or to the equipment during installation
• Ensuring the equipment is installed correctly as per manufacturer specifications
• Ensuring a safe work environment by understanding and following safety procedures and reporting injuries or unsafe acts to our health and safety manager

Benefits

• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP)
• Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed