Installation Supervisor

Renewal•Roanoke, VA

1d•Hybrid

About The Position

Renewal by Andersen of Roanoke is seeking an Installation Supervisor to join their growing Operations team. This role is ideal for someone with a construction or installation background who is passionate about leadership, quality control, and driving customer satisfaction. The ideal candidate will be organized, tech-savvy, and enjoy working with people and processes. The company culture emphasizes putting people first, creating a supportive environment where every voice matters and employees are empowered to succeed, guided by values of integrity, excellence, and respect.

Requirements

Experience in construction, installation supervision, or a similar role.
Strong knowledge of construction standards, safety, and compliance.
Skilled at managing multiple crews and complex scheduling.
Tech-savvy - able to use tablets, dispatch tools, and communication apps.
Excellent communication and organizational skills.
Proven ability to lead, motivate, and hold others accountable.

Nice To Haves

Prior experience with Renewal by Andersen products.
Familiarity with RForce, Discord, and industry software.
Training or certification in construction or project management.

Responsibilities

Oversee subcontracted installation crews, ensuring jobs are completed on time, on budget, and to the highest quality standards.
Manage crew compliance, including interviewing, evaluating, onboarding, and tracking licenses, insurance, and certifications.
Review and adjust paysheets after installs and submit final approvals.
Review installation packages to confirm materials and scope align with the job.
Analyze and optimize crew scheduling for location, skills, and daily capacity, collaborating with scheduling and PM teams to reduce inefficiencies.
Train new crews on company tools (iPad, RForce, Discord) and installation best practices.
Ensure accurate and timely submission of install checklists, lead forms, and paperwork.
Facilitate installation skills workshops to elevate quality and consistency.
Conduct on-site visits to ensure quality workmanship and adherence to brand standards.
Provide hands-on guidance and support when issues arise and follow up to ensure resolution.
Maintain constant communication between subcontractors, project managers, and schedulers.
Assist Project Managers in resolving customer issues promptly and professionally.
Monitor Net Promoter Score (NPS) metrics and drive improvement initiatives.
Contribute to the achievement of the Green Diamond Award (Project NPS ≥ 85).
Encourage a culture of accountability, growth, and top-tier customer experience.