Installation Supervisor
About The Position
Renewal by Andersen of Roanoke is seeking an Installation Supervisor to join our growing Operations team! This role is ideal for someone with a construction or installation background who's passionate about leadership, quality control, and driving customer satisfaction. If you're organized, tech-savvy, and love working with people and processes - you'll thrive in this role. As the Installation Supervisor, you'll oversee our subcontracted installation crews - ensuring jobs are completed on time, on budget, and up to the highest quality standards. You'll be the go-to person for everything from crew compliance and job scheduling to training, field oversight, and project follow-ups. Your mission: deliver seamless installs while boosting customer satisfaction and helping us reach our Project NPS and Green Diamond goals.
Requirements
- Experience in construction, installation supervision, or a similar role
- Strong knowledge of construction standards, safety, and compliance
- Skilled at managing multiple crews and complex scheduling
- Tech-savvy - able to use tablets, dispatch tools, and communication apps
- Excellent communication and organizational skills
- Proven ability to lead, motivate, and hold others accountable
Nice To Haves
- Prior experience with Renewal by Andersen products
- Familiarity with RForce, Discord, and industry software
- Training or certification in construction or project management
Responsibilities
- Interview, evaluate, and onboard subcontracting crews based on licensing, experience, and craftsmanship.
- Audit licenses, insurance, and certifications - track renewals to ensure 100% compliance.
- Maintain a real-time database of crew credentials.
- Review and adjust paysheets after installs and submit final approvals with accurate job reflection.
- Review installation packages to confirm materials and scope align with the job.
- Analyze and optimize crew scheduling for location, skills, and daily capacity.
- Collaborate with scheduling and PM teams to reduce inefficiencies and maximize crew output.
- Train new crews on company tools (iPad, RForce, Discord) and installation best practices.
- Ensure accurate and timely submission of install checklists, lead forms, and paperwork.
- Facilitate installation skills workshops to elevate quality and consistency.
- Conduct on-site visits to ensure quality workmanship and adherence to brand standards.
- Provide hands-on guidance and support when issues arise and follow up to ensure resolution.
- Maintain constant communication between subcontractors, project managers, and schedulers.
- Assist PMs in resolving customer issues promptly and professionally.
- Monitor Net Promoter Score (NPS) metrics and drive improvement initiatives.
- Contribute to the achievement of the Green Diamond Award (Project NPS ≥ 85).
- Encourage a culture of accountability, growth, and top-tier customer experience.
Benefits
- Bonus opportunities tied to company and NPS performance
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off, holidays, and paid training
- Career growth and professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
