Installation Specialist - Tampa, FL (Bilingual - English/Spanish)

SpotOn•Tampa, FL

5d•$20 - $25

About The Position

The Installation Specialist ensures restaurant sites are prepared for successful POS installations through virtual assessments, onsite readiness checks, and installation execution. The role may include conducting site surveys, installing POS hardware virtually or onsite, delivering staff training, and troubleshooting complex infrastructure issues. The Specialist serves as a technical escalation point, mentors junior specialists, and contributes to process and SOP improvements. The role uses restaurant operations knowledge and technical expertise to improve installation efficiency, client readiness, and long-term business success. This position is based in Tampa, Florida, requires English and Spanish fluency, and involves regular travel to client sites. Travel may reach 50–75%, including local and out-of-state travel and overnight stays as needed. The hourly pay range is $20.00–$25.00, with offers reflecting candidate location and experience. U.S. work authorization is required; visa sponsorship is unavailable.

Requirements

2–3 years of restaurant and/or technical support experience.
High school diploma or GED.
Fluent English proficiency, written and verbal.
Bilingual proficiency in Spanish.
Ability to travel up to 50–75%, including local and out-of-state travel with overnight stays as needed.
Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
Skill in advanced network testing, including speed, latency, and DNS, and the ability to translate findings into actionable guidance for non-technical stakeholders.
Strong troubleshooting, problem-solving, and analytical abilities, including experience resolving escalated technical issues.
Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations in QSR, full-service, or franchise environments.
Ability to manage complex, multi-site projects independently and mentor junior team members.
Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
Familiarity with restaurant operations, POS hardware and software, menus, modifiers, and reporting workflows.
Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel and expense management.
Strong organizational, multitasking, and communication skills, with a professional approach under pressure.
Demonstrated success in 50 or more POS installations or comparable technical deployments.
Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.
U.S. work authorization; visa sponsorship is not available.

Nice To Haves

Experience in fintech or SaaS environments.
An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management with strong technical acumen, or a related field.
Equivalent combinations of education and experience may be considered.

Responsibilities

Conduct comprehensive virtual site assessments, including complex or escalated restaurant sites.
Validate wiring, electrical infrastructure, networking, and internet readiness.
Perform advanced diagnostics such as traceroutes and port checks; document infrastructure gaps and risks.
Provide technical guidance to clients and vendors to resolve issues.
Collaborate with Project Managers, Technicians, and Engineering to support successful installations.
Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
Recommend improvements to survey tools, templates, and internal processes.
Maintain detailed internal records, including photos, diagrams, and survey outcomes.
Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
Complete cabling, patching, and connectivity setup.
Deliver onsite staff and management training and live support.
Implement menu and system updates and configure reporting.
Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
Follow up with clients to support smooth transitions and adoption.
Travel regularly to client sites as required.
Adhere to documented SOPs, SLAs, and checklists to deliver accurate, high-quality work.
Review and verify outcomes before submission.
Identify and address process gaps or errors to support continuous improvement and operational excellence.

Benefits

Medical, dental, and vision plan options.
HSA with an annual employer contribution for eligible high-deductible health plan enrollees.
Company-paid life insurance and disability coverage.
401(k) retirement savings plan with annual employer match.
Pre-tax commuter benefits.
Paid parental leave.
Paid vacation, 10 company holidays including one floating holiday, sick time, and volunteer time off.
Monthly cell phone and internet stipend.
Education reimbursement up to $2,000 per calendar year.
Employee Resource Groups.