Installation Specialist - Bilingual (Orlando, FL)

SpotOn•Orlando, FL

About The Position

The Installation Specialist ensures restaurant sites are prepared for successful POS installations through comprehensive virtual assessments, onsite readiness checks, and installation execution. The role may include conducting site surveys, installing POS hardware virtually or onsite, and training restaurant staff. As a technical escalation point, the Specialist troubleshoots complex infrastructure issues, mentors junior specialists, and contributes to process and SOP improvements. The position uses restaurant operations knowledge and technical expertise to improve installation efficiency, client readiness, and long-term business success. The Specialist conducts virtual site surveys, validates wiring, electrical, networking, and internet readiness, performs advanced diagnostics, documents infrastructure risks, and coordinates remediation with clients, vendors, Project Managers, Technicians, and Engineering. The role also installs and configures POS hardware, completes cabling and connectivity setup, trains staff and management, supports system configuration, and performs pre- and post-installation checks and troubleshooting. Regular travel to client locations is required, with travel of up to 50–75%, including local and out-of-state travel and overnight stays as needed. The position requires consistent adherence to documented procedures, SLAs, and checklists; reviewing work for accuracy; and identifying process gaps to support continuous improvement. Candidates must be fluent in English and proficient in Spanish. The hourly pay range is $20.00–$25.00, with offers reflecting location and experience.

Requirements

High school diploma or GED required.
2–3 years of restaurant and/or technical support experience.
Fluent in English, both written and verbal.
Bilingual proficiency in Spanish required.
Ability to travel up to 50–75%, including local and out-of-state travel with overnight stays as needed.
Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
Skill in advanced network testing, including speed, latency, and DNS, and communicating findings as actionable guidance for non-technical stakeholders.
Strong troubleshooting, problem-solving, and analytical abilities, including experience resolving escalated technical issues.
Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations in QSR, full-service, or franchise environments.
Ability to manage complex, multi-site projects independently and mentor junior team members.
Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
Familiarity with restaurant operations, POS hardware and software, menus, modifiers, and reporting workflows.
Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel and expense management.
Excellent organizational, multitasking, and communication skills, with a professional approach under pressure.
Demonstrated success in 50 or more POS installations or comparable technical deployments.
Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.

Nice To Haves

Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management with strong technical acumen, or a related field.
Experience in fintech or SaaS environments.

Responsibilities

Conduct comprehensive virtual site assessments, including complex or escalated restaurant sites.
Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
Perform advanced diagnostics, such as traceroutes and port checks, and document infrastructure gaps or risks.
Provide technical guidance to clients and vendors to resolve infrastructure issues.
Collaborate with Project Managers, Technicians, and Engineering to ensure successful installations.
Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
Recommend improvements to survey tools, templates, and internal processes.
Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
Complete cabling, patching, and connectivity setup.
Deliver onsite staff and management training and live support.
Implement menu and system updates and reporting configuration.
Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
Follow up with clients to support smooth transitions and adoption.
Travel regularly to client sites as required.
Adhere to documented SOPs, SLAs, checklists, and other processes.
Review and verify work outcomes before submission to maintain accuracy and quality.
Identify and address process gaps or errors to improve operations.

Benefits

Medical, dental, and vision plan options.
HSA with employer match for eligible high-deductible health plan enrollees.
Company-paid life insurance and disability coverage.
401(k) retirement savings plan with annual employer match.
Pre-tax commuter benefits.
Paid parental leave.
Paid vacation, 10 company holidays including one floating holiday, sick time, and volunteer time off.
Monthly cell phone and internet stipend.
Education reimbursement up to $2,000 per calendar year.
Employee Resource Groups.