Installation Services Project Coordinator - Building Products

Associated Materials, LLC • Cuyahoga Falls, OH

5h

About The Position

The individual in this position will be responsible for working collaboratively with a team to support and maintain relationships vital to ISS business growth while ensuring high levels of customer service and safety compliance.

Requirements

• Ability to multi-task in a results driven environment
• Service oriented with excellent communication skills
• Effective time management
• Organized and detailed oriented
• Ability to learn and embrace new technology
• Proficient with Microsoft Excel, Office, and Outlook
• High School diploma or GED equivalent required

Nice To Haves

• 1--3 years of experience in an operational environment, ideally within the building products industry, with a proven ability to successfully work with customers

Responsibilities

• Consistently deliver world-class Customer Service
• Operate in a safe manner following all company safety policies
• Administer and manage customer account activities by thoroughly and accurately maintaining documentation and 100% order entry accuracy
• Follow and execute additional direction set out by the Supervisor
• Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail
• Develop and maintain a high level of product knowledge
• Resolve customer issues and questions
• Administer the Filing, Job Pack creation and Materials Procurement Forecasting for ISS
• Receive and process orders and assist customers through the ordering process
• Maintain detail and accuracy in order entry and customer requests
• Maintain and service new customer accounts
• Assist in job scheduling and product delivery
• Operate in a safe manner and maintain a safe work environment
• Serve as a reliable and knowledgeable resource to our customers
• Follow and execute any additional direction given by ISS Manager/Operations Manager that will assist in obtaining overall goals and objectives of the organization

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
• Reasonable accommodations for disabled employees and applicants, as required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED