Installation Services Project Coordinator

Associated Materials, LLC • Cuyahoga Falls, OH

12h • Onsite

About The Position

The individual in this position will be responsible for working collaboratively with a team to support and maintain relationships vital to ISS business growth while ensuring high levels of customer service and safety compliance.

Requirements

• Ability to multi-task in a results driven environment
• Service oriented with excellent communication skills
• Effective time management
• Organized and detailed oriented
• Ability to learn and embrace new technology
• Microsoft Excel, Office, and Outlook
• High School diploma or GED equivalent required

Nice To Haves

• General knowledge of the exterior building industry preferred, but not required
• 1-3 years in an operational environment, preferably building products with a demonstrated success working with customers

Responsibilities

• Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail
• Develop and maintain a high level of product knowledge
• Resolve customer issues and questions
• Administer the Filing, Job Pack creation and Materials Procurement Forecasting for ISS
• Receive and process orders and assist customers through the ordering process
• Maintain detail and accuracy in order entry and customer requests
• Maintain and service new customer accounts
• Assist in job scheduling and product delivery
• Operate in a safe manner and maintain a safe work environment
• Serve as a reliable and knowledgeable resource to our customers
• Follow and execute any additional direction given by ISS Manager/Operations Manager that will assist in obtaining overall goals and objectives of the organization
• Consistently deliver world-class Customer Service
• Operate in a safe manner following all company safety policies
• Administer and manage customer account activities by thoroughly and accurately maintaining documentation and 100% order entry accuracy
• Follow and execute additional direction set out by the Supervisor

Benefits

• Competitive medical, dental, and vision plans for you and your family (pets included!)
• 401(k) plan with matching contributions
• FSA/HSA to help you maximize your budget
• Paid holidays
• Parental leave
• Discount programs
• Employee assistance program
• Employee recognition programs
• Years of service programs
• Online learning platform offers curated content from top resources, including LinkedIn Learning
• Leadership competencies, performance management, and goal-setting practices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED