Installation Service Technician-Northern California

Development Group, Inc.•Redding, CA

14h•Onsite

About The Position

The Installation Service Technician is responsible for assisting in installing products at our clients sites. Field Installation Technicians will be working with a DGI employee at a client site and may include traveling with the DGI employee to the client site. The Field Install Service Tech will require travel, frequently overnight (DGI will pay for lodging and per diem). We are looking for Technicians based out of Redding CA or its surrounding areas. This is a great job to get your foot in the door to an amazing career in IT.

Requirements

Must be at least 18 years old.
Must have physical strength, hand-eye coordination, and endurance.
Excellent verbal and written communication skills including the ability to speak, read, write and understand the primary language(s) used in the workplace which is English.
Proficient with computer systems such as Microsoft Office, word processing, email, usage of the internet, etc.
Installation Services Technicians must be able to concentrate on their tasks with high attention to detail.
Strong documentation skills – to be utilized for case management and knowledge capture.
Communicate and work effectively with staff in all levels of the organization to drive product development using industry experience and customer feedback.
The ability to travel approximately 75% of the time is needed.
Must be organized and analytical with attention to detail and accuracy of work product; able to eliminate obstacles through creative and adaptive approaches.
Must maintain professional demeanor in any given situation.

Nice To Haves

Experience leading teams
High school classes in general shop, welding, mechanical drawing, blueprint reading, physics and mathematics are preferred.
Prior installation or construction experience recommended.
Complete required training and development objectives within the assigned time frame; driven to attain relevant certifications

Responsibilities

Install and/or removal of equipment in accordance with standard operating procedures and company best practices.
Unbox, stage equipment for pre-installation configuration and testing, re-box and prepare for outbound shipment.
Document and track installed equipment through IST documentation tools and standards.
Maintain accountability and readiness of all tools and equipment.
Maintain a clean job site; pick up all tools and equipment; secure job site each day to eliminate potential hazards.
Mounting of interior and exterior housings/ or weather proof enclosures; requiring the use of drill bits, tape measures, and hand levels, while on ladders.
Respond to inbound non-technical support inquiries from internal staff, customers and business partners; effectively articulate necessary technical and non-technical information to customers in a simple and concise manner in person, over the telephone or via e-mail.
Follow all safety protocols and notify supervisor of safety concerns.
Perform administrative tasks (reports, expense reports, etc.).