Installation Service Coordinator

US LBM•Auburndale, FL

1d•Onsite

About The Position

Founded in 1957, Raymond Building Supply supplies specialty building materials to customers across southwest Florida, operating multiple locations in the state, including custom millwork, wall panel and truss manufacturing facilities. Raymond's operations also include Jones Lumber, with locations in Boca Raton and Fort Pierce, and LouMac Distributors in Fort Myers. US LBM is a leading distributor of specialty building materials in the United States. Founded in 2009 with 16 locations in three states, today US LBM operates more than 400 locations across the country and is the largest privately owned full-line building products distributor. Offering a comprehensive portfolio of specialty products, US LBM combines the scale and operational advantages of a national platform with a local go-to-market strategy through its national network of locations across the country. The Installation Service Coordinator works with the Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules. This person will provide exceptional customer service to deliver products and services on time and complete.

Requirements

High School Diploma or GED required.
Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
Confidentiality requirement - high
Computer literate in applicable software and hardware applications.
This position is deemed as a Safety Sensitive position.

Nice To Haves

1-3 years of office administration and/or millwork experience preferred.

Responsibilities

Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
Maintain database on service requests.
Maintain past due service part orders and invoice material as needed.
Coordinate with Buyers for the ordering of parts.
Arrange for outside service contractors as necessary to keep completions at reasonable levels.
Work with others, internally and externally, to deliver products and services on time and complete.
Work with other employees to identify and communicate barriers that keep us from achieving results.
May need to train another associate to backup this position during vacations and illness and other absences.
Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
Properly invoice and bill for chargeable / billable service.
Assist Credit as needed to collect.
Create and update a procedure manual for the department.
Perform other duties as assigned.
Comply with all policies and standards.
Adheres to Company’s commitment to workplace safety.