Installation/Service Coordinator

Lifeway Mobility • Hartford, CT

22h

About The Position

As an ISC, you'll be the key player in ensuring our accessibility solutions are seamlessly installed and serviced. You’ll play a vital role in coordinating installations, troubleshooting service needs, and ensuring that our customers receive exceptional care in a timely and efficient manner.

Requirements

• Minimum of 3 years of experience in telephone/computer-based customer service.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• A passion for delivering exceptional customer service and making a positive impact on others.

Nice To Haves

• Experience in routing/dispatching is a plus.
• Familiarity with CRM/ERP systems is preferred.

Responsibilities

• Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
• Coordinate and schedule installation appointments with customers in a timely manner.
• Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
• Work with customers to troubleshoot and address service needs (repairs).
• Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed.
• Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
• Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 11-50 employees