Installation & Repair Technician

Execulink Telecom•Norwich, ON

1d•Onsite

About The Position

Join our team as an Installation & Repair Technician and help deliver the reliable connections our customers depend on every day. In this hands-on role, you’ll complete installation and repair work, conduct site surveys, splice and test fibre, troubleshoot service issues, and provide professional support directly to customers. This is a great opportunity for someone who enjoys active field work, problem-solving, and working with their hands in a fast-paced environment. If you’re looking to build your skills and make a meaningful impact with a company that values innovation, teamwork, and community impact, we’d love to hear from you.

Requirements

Minimum of 3 years of relevant work experience
Working knowledge of FTTH procedures
Excellent communication and interpersonal skills, with a strong ability to work collaboratively
Proven ability to multitask, plan, and organize to meet deadlines
Effective decision-making skills with minimal supervision
Strong judgment and decision-making abilities, considering costs and benefits
Ability to identify complex problems and evaluate options for implementation
Must be open to completing and passing training in Fall Arrest, Emergency First Aid, and Ladder Training
Valid G Class driver's license and clean driving record
Operate company-provided vehicles safely and in compliance with all local, provincial, and federal traffic laws, adhering to company driving policies, including speed limits, seatbelt use, and defensive driving techniques
Capability to handle the physical demands of the role, including climbing, lifting, and working in adverse weather conditions
Proficient in cabling, mechanical tasks, and the use of hand and power tools
Computer proficiency, particularly with Microsoft Office products
Proven ability to identify potential problems and implement solutions independently
Ability to work effectively under pressure in a fast-paced environment
Strong focus on customer service and clear, professional communication
Ability to communicate clearly, concisely, and professionally with a strong focus on customer service

Nice To Haves

Fibre splicing and testing is an asset

Responsibilities

Adhere to Health & Safety regulations and uphold Execulink's Vision, Mission, and Values
Complete field work orders for new and existing Fibre services, including installation and repair
Conduct site surveys to provide information regarding installation plans or fibre burials
Conduct fiber splicing using a fusion splicer
Hand dig for service fiber cables to complete installations and repairs
Work with various types of fiber splice enclosures
Test fiber using an OTDR and interpret the results for troubleshooting
Promote and explain equipment and services through demonstration and discussion
Maintain a general level of knowledge covering all current equipment, technologies, and standards
Investigate and respond to the needs of all customers, both internal and external, according to established procedures
Provide exceptional support to our Residential customers to ensure high service levels
Travel frequently across our coverage area for on-site visits
Maintain regular direct responsibility for customer relations regarding installations, repairs, and outages
Receive technical direction from other team technicians
Work with the Sales Team to provide information on current service offerings for specific locations
Implement and perform preventative maintenance
Participate in order and inventory management for all equipment
Estimate costs for service installation or repair
Ensure vehicle and all equipment are properly maintained at all times
Install inside wiring and connect it to outside equipment
Inspect and test required hardware
Locate, analyze, and isolate issues affecting telephone, data, and video services
Repair, remove, or replace faulty equipment used to provide services
Promote and explain services through demonstrations and discussions during customer interactions
Travel to customer premises to install, test, and instruct customers on a variety of service
Other duties as required