Installation Quality Specialist

Zero Homes•Denver, CO

11d•Hybrid

About The Position

Every install we hand to a homeowner passes through contractor partners we don't directly employ. You'll run the pre-install QA check that catches design and site problems, run the post-install QC check that decides whether a job meets our standards, and own all punch list items from start to completion. Just as importantly, you'll own the contractor experience through that process, making sure our standards are clear, issues are resolved quickly, and crews aren't left guessing about what good looks like. You'll be the technical phone-a-friend for both our contractors and our install coordination team, which means when a crew hits something unexpected on site, you're the technical resource that provides the solution. Your job is to help contractors do great work with Zero: fewer surprises, faster answers, clear expectations, and a partner they trust when something goes sideways.

Requirements

3-5 years of hands-on residential HVAC installation and supervisor/management experience, with the depth to review someone else's work and deliver constructive advice.
Experience running quality checks on residential installs.
The ability to give clear technical direction to contractors and coordinators, both on site and over the phone.
Comfort reading equipment layouts and specs.
Willingness to do the work yourself.
Valid driver's license and clean driving record.

Nice To Haves

EPA 608 certification
NATE certification
Master mechanical license

Responsibilities

Run the pre-install QA check that catches design and site problems.
Run the post-install QC check that decides whether a job meets our standards.
Own all punch list items from start to completion.
Own the contractor experience through the QA/QC process, ensuring standards are clear and issues are resolved quickly.
Act as the technical phone-a-friend for contractors and the install coordination team, providing solutions for unexpected on-site issues.
Help contractors do great work by minimizing surprises, providing faster answers, setting clear expectations, and being a trusted partner when issues arise.
Perform local site walks.
Perform simple inspection corrections in the field.
Handle part runs and deliveries.
Cover local service calls.