Installation Quality Specialist

Zero Homes•Denver, CO

13d•$80,000 - $110,000•Hybrid

About The Position

Every install we hand to a homeowner passes through contractor partners we don't directly employ. You'll run the pre-install QA check that catches design and site problems, run the post-install QC check that decides whether a job meets our standards, and own all punch list items from start to completion. Just as importantly, you'll own the contractor experience through that process, making sure our standards are clear, issues are resolved quickly, and crews aren't left guessing about what good looks like. You'll be the technical phone-a-friend for both our contractors and our install coordination team, which means when a crew hits something unexpected on site, you're the technical resource that provides the solution. Your job is to help contractors do great work with Zero: fewer surprises, faster answers, clear expectations, and a partner they trust when something goes sideways.

Requirements

3-5 years of hands-on residential HVAC installation and supervisor/management experience.
Experience running quality checks on residential installs.
Ability to give clear technical direction to contractors and coordinators, both on site and over the phone.
Comfort reading equipment layouts and specs.
Valid driver's license and clean driving record.
Can-do attitude when solving problems.

Nice To Haves

EPA 608 certification
NATE certification
Master mechanical license

Responsibilities

Run pre-install QA checks to catch design and site problems.
Run post-install QC checks to ensure jobs meet standards.
Own all punch list items from start to completion.
Own the contractor experience through the installation process.
Ensure contractor standards are clear.
Resolve issues quickly.
Act as the technical phone-a-friend for contractors and the install coordination team.
Provide technical solutions when crews encounter unexpected issues on site.
Perform local site walks.
Perform simple inspection corrections in the field.
Handle part runs and deliveries.
Cover local service calls.