Installation Project Manager

Asher Lasting Exteriors•Onalaska, WI

1d•Onsite

About The Position

Asher Lasting Exteriors has been a leader in exterior home remodeling for over 52 years, serving the Chippewa Valley and now the Coulee Region. We represent premium brands such as Renewal by Andersen Windows and Pro Via Entry Doors. The yearly salary for this position starts at $70,000 with the opportunity to earn monthly incentives. The Project Manager is responsible for managing customer projects from the technical measure through installation completion, ensuring the highest quality standards are met. This role involves project planning, scheduling, measuring, and crew oversight.

Requirements

3+ years of experience in the home improvement industry or other closely related field
Knowledge of applicable building codes and construction techniques
Knowledge of product terminology including all parts, pieces, and materials
Knowledge of current best practices for product installation
Skill in providing exceptional customer service
Ability to give direction to assigned crew and obtain effective cooperation in completing work assignments
Ability to work independently on assigned projects
Ability to organize work and establish priorities
Ability to establish and maintain effective working relationships with install crews, other employees, supervisors, and customers
Ability to work the assigned hours of the position which may include significant overtime
Ability to multi-task and maintain deadlines
Must possess and maintain a valid Driver’s License with acceptable driving record

Responsibilities

Ensures customers are treated with the utmost respect and given the highest quality workmanship; ensures customer satisfaction is maximized by enforcing quality and customer service standards
Maintains good communication, assisting throughout the process from technical measure through project completion, providing accurate measurements, assessments for labor/materials, and anticipated completion timeframes
Recognizes situations that may impact customer expectations, job costs and/or code performance and communicates solutions; performs installation inspection and reports on quality of work.
Completes and submits required job files that are complete, correct and timely providing a quality hand off to internal teams.
Schedules projects utilizing best team skillsets for the installation.
Communicates with Customer Care Team for communication to homeowner.
Visits job sites to ensure highest quality workmanship
Provides leadership and management to assigned installation crews by providing information and direction, evaluating and managing performance, and encouraging employees to make decisions and solve problems within their technical expertise
Communicates with installation crews on specifics for projects; provides advance notice of unique factors the crew will need to be aware of
Reviews job orders to ensure material styles, color, trim and other items are accurate and ready.
Assists the Foreman in job planning and maximizing quality, quantity, and efficiency
Works with Installation Manager and Customer Care Team identifying service call trends and recommends improvements; provides training and development to ensure service calls are minimized.
Works with Operations Manager in recommending improvements, providing training and development as necessary to maximize employee potential and ensure employee safety.
Provides ongoing training during on-site job visits, and establishes scheduled training for trending and consistent opportunities.
Fills-in as necessary to ensure work processes and production workflows are maintained.
Maintains professional and technical knowledge, continually seeks opportunities to enhance skills.
Creates and supports a safe work environment.
Provides positive feedback and recognition to show appreciation for a job well done and taking care of our customers.
Other duties as assigned