Installation Project Coordinator
About The Position
We’re looking for an Installation Project Coordinator who thrives on keeping things organized, moving fast, and making sure nothing falls through the cracks. In this role, you’ll be the central hub between customers, installers, and internal teams—ensuring every project runs smoothly from start to finish. If you enjoy juggling moving pieces, solving problems on the fly, and being the person everyone relies on to keep things on track, you’ll fit right in. As an Install Coordinator, you’ll play a critical role in ensuring every job runs smoothly from scheduling to completion.
Requirements
- Strong customer service and communication skills
- Professional phone presence and positive attitude
- Ability to multitask in a fast-paced environment
- Detail-oriented with strong organizational skills
- Comfortable working independently and as part of a team
- Problem-solving mindset with a customer-first approach
- Proficient in written and verbal communication (grammar and clarity matter!)
- High school diploma or GED required
Nice To Haves
- Previous customer service or coordination experience is a plus
Responsibilities
- Coordinate daily installation schedules and ensure jobs are ready to go
- Communicate with customers, installers, field supervisors, vendors, and internal teams
- Confirm installations and proactively manage scheduling updates
- Serve as the primary point of contact for installation-related communication
- Maintain accurate job files and customer records in CRM software (Service Titan)
- Handle customer inquiries and resolve issues with professionalism and care.
- Track pending installations and follow up with customers
- Support the sales and service teams with scheduling as needed
- Reviewing and ordering all door and any materials not stocked at our warehouse.
- Review sold jobs and verify all details before ordering.
- Create purchase orders (POs) in ServiceTitan.
- Place orders with vendors.
- Communicate order status to customers, Technicians, and Logistics.
Benefits
- Health, Dental, and Vision Insurance
- PTO and Paid Holidays
- Employer-paid Life Insurance, LTD & STD
- HSA & FSA options
- 401(k) with company match
- Employee discounts and referral programs
- Training, development, and internal advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
