Installation Project Coordinator

School Furniture•Cincinnati, OH

6d•Onsite

About The Position

The Install Project Coordinator is a key contributor to delivering a seamless and positive customer experience throughout the installation journey. This role ensures that every step, from contract validation and installation planning to project completion and post-installation support, is handled with care, accuracy, and a customer-first mindset. The Install Project Coordinator manages customer installation projects from order readiness through project completion, serving as the primary point of contact for customers and installation partners. Successful team members anticipate challenges, communicate proactively, and work collaboratively to create exceptional customer experiences. While installation project coordination is the primary responsibility of this role, Install Coordinators are members of the broader Customer Experience Team and are expected to provide support across departments as workloads fluctuate throughout the year. Successful individuals embrace a flexible, team-first approach and contribute wherever needed to support business goals and customer satisfaction. The success of this team requires individuals who can work independently with minimal supervision while also collaborating effectively across teams to solve problems, support customers, and achieve shared objectives.

Requirements

Strong customer service, communication, and project coordination skills.
Strong organization, attention to detail, and follow-through.
Ability to manage multiple projects and competing priorities in a fast-paced environment.
Problem-solving skills and sound judgment when working through customer or project issues.
Ability to work independently while staying accountable to team goals and customer commitments.

Nice To Haves

Experience in installation, logistics, project coordination, furniture, construction, field service, vendor coordination, or customer service is helpful.

Responsibilities

Serve as the main point of contact for customers throughout installation projects.
Schedule and confirm installation appointments while balancing customer needs and operational capacity.
Coordinate delivery, installation schedules, assembly activities, punch-list items, and project closeout.
Work with installation partners to share project details, resolve issues, and support successful completion.
Monitor project progress and provide clear updates to customers, installation partners, and internal teams.
Support other Customer Experience functions and special projects as business needs change.
Share product information, project details, and customer requirements with installation partners to obtain competitive and effective project solutions.
Evaluate installation options and collaborate with internal and external stakeholders to maximize value while maintaining service quality.
Serve as the primary remote point of contact for customers and installation teams during delivery and installation activities.
Coordinate product delivery, installation schedules, assembly activities, punch-list resolution, and project closeout.
Foster positive relationships with installation partners to ensure reliable project execution and customer satisfaction.