DOD Skillbridge Opportunity: Installation Manager

Renuity•Landover, MD

2d•Onsite

About The Position

The Installation Manager Skillbridge Intern is responsible for oversight and management of the all-product Installation teams, with focus on install revenue, install efficiencies, safety, quality of installation, customer service and labor scheduling. This includes fleet management, installation scheduling support, and system installation.

Requirements

DOD Skillbridge Program
For Active and Transitioning Service Members Only
DOD SkillBridge Eligibility: Has served at least 180 days on active duty
Is within 180 days of separation or retirement
Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.
2 years’ team and operations management experience, installation experience in home improvement industry.
2+ year supervisory experience in the home improvement industry managing installation teams (W-2 and 1099) or equivalent management experience.
High School Diploma or GED required
Intermediate skills with Microsoft Office (Word, Excel, Outlook).
Mechanical Aptitude - Intermediate skills with electrical schematics, pneumatic applications, and mechanical configurations

Nice To Haves

some college preferred
Certified Lean Six Sigma Certification

Responsibilities

Schedule installers, coordinate material delivery, and review project scopes.
Complete daily the Job Cost Tracker to identify areas of opportunity and improve KPIs and other metrics.
Execute company wide initiatives and build out improvement plans to meet and exceed established KPI’s goals.
Collect all outstanding Account Balances and ensure completion certificates are signed.
Monitor the progress of all installation jobs and maintain reports of time to completion and first-time completion rate.
Manage installers to ensure scope of work for jobs is clear and defined; appropriate labor and materials are defined for job completion, and work is performed according to Renuity HomeOrg’s standards and specifications.
Provide job assessment for projects to maximize scheduling to achieve Install Revenue Goals
Review all new jobs daily to assess labor and skills requirements.
Ensure all installations comply with local building codes, safety regulations, company guidelines and installation processes and procedures.
Assess Installer performance, process payroll, and calculate bonuses.
Ensure all vehicles follow the maintenance plan and are properly maintained, licensed and inspected.
Monitor GPS for all vehicles and resolve issues that arise (I.e. speeding, violations, tows, etc.)
Conduct Installer on-site job checks and quality audits
Monitor and schedule vehicle inspection, maintenance and repairs ensuring these are up to date.
Ensure that all equipment used in performing the installations is in good working order and that the installers are trained and that training is documented.
Address client questions, handle escalated issues, and confirm customer satisfaction.
Respond to and resolve all customer escalations from install team immediately if on the job site and always upon job completion.
Proactively contact the customer after each job to ensure that the customer is satisfied with the job.
Conduct site visits and training with the Installers to ensure that the correct customer care is being delivered consistently.
Respect the customer in all aspects of the job from start to finish.
Monitor department profit and loss (P&L), manage inventory, and audit equipment or vehicle compliance.
Work with Customer Service to optimize scheduling to meet revenue goals.
Develop projections and leverage resources based on business needs.
Managing labor effectively to meet operational budgets and ratios.
Ensuring branch inventory counts are accurate.
Complete weekly progress reports for Management encompassing installation, service, and quality assurance.
Identify and address service issues with the team and cross-functional departments.
Manage, train, and mentor installation crews, technicians, or project leads
Training with vendors and suppliers to maintain up to date industry application and product knowledge.
Develop, Train and onboard new installers and install helpers.
Monthly perform team skills assessment and ongoing training of staff, identifying appropriate training resources to fill skill gaps.
Coordinate weekly team meetings to provide additional training, address opportunities and track teams' performance vs goals.
Ensuring jobs are staged 3-7 days in advance to ensure materials are available and ready for install team (Coatings).
Coordinate logistics of daily morning roll-out, assuring product and documentation are complete.
Support Territory Operations Manager as required
Other duties as assigned.