Installation Manager

Andersen•Kennewick, WA

4d•Onsite

About The Position

At Renewal by Andersen, we're transforming the home improvement industry while setting the standard for customer experience. As a division of Andersen® Windows—the world's largest and most recognized window and door manufacturer, founded in 1903—we deliver an unparalleled replacement experience for homeowners across the country. We're proud to be recognized as one of America's top employers, earning honors from Forbes and Newsweek for our workplace culture and commitment to our people. As we continue to grow, we're looking for motivated individuals who want to make an impact and grow their careers with us. Job Overview Are you a hands-on leader who thrives in a fast-paced environment? We're seeking an Installation Manager to lead our installation team, drive operational excellence, and ensure every project is completed with quality, efficiency, and a commitment to exceptional service.

Requirements

4+ years of experience in installation management, operations management, construction management, or a related field; bachelor's degree preferred.
Strong knowledge of installation processes, job site safety, and operational best practices.
Demonstrated leadership experience with the ability to coach, develop, and build strong working relationships across teams and departments.
Excellent organizational, communication, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office Suite.

Nice To Haves

OSHA 10 and Lead Renovator Certification (RRP) preferred.
Strong leadership and team-building abilities.
Excellent communication and conflict-resolution skills.
Ability to manage multiple projects and priorities simultaneously.
Ability to self-start, prioritize effectively, and operate independently in a fast-paced environment.
Customer-focused mindset with a commitment to delivering exceptional service.
Results-driven approach with a focus on accountability and continuous improvement.
High attention to detail and strong organizational skills.

Responsibilities

Lead, coach, and support Installation Project Managers (IPMs), installers, and other operational team members.
Foster strong collaboration between Sales, Installation, Project Management, Logistics, Compliance, and Operations teams.
Ensure installation readiness by overseeing accurate measurements, material ordering, equipment availability, and scheduling.
Monitor project timelines and installation schedules to ensure projects are completed efficiently and on time.
Partner with permitting and compliance teams to maintain adherence to company policies, safety standards, and regulatory requirements.
Track, communicate, and drive key performance metrics, including installation revenue, customer satisfaction, and first-time-through completion rates.
Meet with homeowners and installers to support successful project execution and deliver exceptional customer experience.
Train and develop team members while providing ongoing performance coaching and accountability.
Oversee operational administrative functions, including payroll review, timecard approvals, and reporting.
Support continuous improvement initiatives that enhance team performance and operational efficiency.