Installation Manager
SURFACES CONSTRUCTION GROUP LLC•Albuquerque, NM
•$60,000 - $65,000•Hybrid
About The Position
Primary duty is to ensure a remarkable flooring experience by managing all customer service aspects and functions relating to flooring installations; year round installer recruiting; works closely with installers to coordinate jobs, conduct site inspections, offer issue resolution and support operational practices in alignment with company standards; display high level of customer service skills by building and developing relationships with customers, installers, and vendors.
Requirements
- Flooring installation/construction coordinating and best practices
- Analytical and problem-solving abilities
- Time Management/Organization Skills
- Strong interpersonal/relationship building skills
- Excellent/professional oral, written communication
- Personal Initiative, Effectiveness, Credibility
- High emotional intelligence
- Computer/Software Skills: Microsoft 8 and higher, proprietary technology
- 2-5 yrs flooring industry knowledge and/or experience
- Working knowledge of scheduling, and team development
- Proficiency with Excel and Microsoft Office suite systems
- Proven track record for increasing sales/improving workflow
- Must have valid drivers license and maintain current insurance status
- Flexibility to work nights and weekends, as needed
Nice To Haves
- Associates Degree
- Previous home improvement retail experience
- Proficient in speaking business/professional Spanish
Responsibilities
- Year round recruiting/onboarding/replacement of installers (hard surfaces/carpet)
- Coordinate jobs within SOP standards (ensure coverage and workload)
- Review and assess installer performance by conducting job site inspections and review of customer driven scores
- Ensure complete customer satisfaction via timely follow up and conflict resolution
- Manage customer database with timely record and account billing
- Accurately review/edit, approve and submit weekly installer pay to payroll/accounting within SOP
- Meet/exceed monthly performance metrics (LTR, compliance, C&P, TIP, stock)
- Display and provide everyday leadership to all employees, contractors, and guests within the office
- Help build and maintain partnerships with Lowes stores as needed to build confidence in Keller Services
- Always display Keller Vision, Values, and Purpose
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
