Install Sales Manager

Tibbetts Lumber Co•Lehigh Acres, FL

4d•Onsite

About The Position

Tibbetts Lumber Co. LLC, a growing Lumber and Building materials company, is seeking a qualified Installation Manager. This role manages installation functions while working toward achieving sales goals and budgets. The Installation Manager is responsible for managing workforce comprised of employees and sub-contractor labor, visiting job sites to ensure quality standards and project completion, reviewing installer agreements and invoice approval protocols, and planning installation operations. They will also review reports to minimize costs and prevent delays, develop operational practices, ensure safety procedures are followed, and manage employees and/or sub-contractors. Additionally, this role involves recruiting, hiring, training, performance appraisal, and problem resolution for employees, maintaining a 24-hour response window for customer issues, and overseeing fleet maintenance within the install department.

Requirements

Achieve a minimum 90% on-time, on-schedule, complete installation rate.
Less than a 2% call-back/correction ratio on installation.
Warranty work completed to customer satisfaction within one week of notification.
One (1) year certificate from college or technical school or three to four (3-4) years related work experience in installation of various building products, preferably doors, windows, trim, siding, etc. and/or equivalent combination of education and work experience.

Nice To Haves

Prior experience in building supply industry preferred.

Responsibilities

Manages workforce comprised of employees and sub-contractor labor.
Visit job sites before, during, and after installations to ensure quality standards are satisfactory and projects are being completed on time and conform to quality standards.
Review installer agreements and invoice approval protocols to ensure legal compliance and financial stewardship.
Review installation and service orders or schedules set by Coordinator(s) to ascertain resources necessary to complete projects on time.
Plan installation operations, establish priorities and sequences for all installed products.
Review reports and resolve problems to ensure minimum costs and prevent installation delays.
Develop or revise standard operational and working practices and observe workers to ensure compliance with standards.
Ensure safety procedures are followed, in accordance with OSHA regulations.
Manage employees and/or sub-contractors during the installation function and is responsible for the overall direction, coordination, and evaluation of the work produced at site.
Recruit, interview, hire, train employees; plan, assign, and direct work.
Appraise performance, reward and discipline employees.
Address complaints and resolve problems.
Maintain maximum 24-hour response window for customer issues.
Oversee fleet maintenance and cleanliness within the install department.