Installation Manager - Appliances

FERGUSON•Chandler, AZ

5d•Onsite

About The Position

Ferguson is seeking an Installation Manager to join our operations team! The candidate will work daily out of our Chandler location. General areas of responsibility include providing leadership for the organization's customer-facing associates and branch functions. This includes providing competent installation capacity to support the sales of finished goods and ensuring that existing program tools and processes are consistently implemented to maintain program integrity.

Requirements

2+ years' experience preferred with duties that include routing, scheduling, and appliance installation or 5 years' installing appliances as a lead.
Demonstrated experience using standard hand tools, electric tools and motorized and/or manual lifting devices
Continued focus on improving system efficiencies and business practices
Excellent customer service skills a must
Attention to detail, shown integrity and professionalism
Proficiency in Microsoft Office: Excel, Word, PowerPoint and Outlook
Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required

Responsibilities

Direct Reports: 1 Installation Supervisor, 11 Installation Technicians and 5 Installation Coordinators
Reports directly to the Regional Installation Manager
Support outside sales and showroom consultants to help secure new business
Work across multiple KOB’s – appliances and lighting
Manages vendor relations regarding pricing and products
Lead appliance install tech’s, delivery, and installation coordinator associates
Leads outside contractors if project activities are sub-contracted
Consult with associates and customers at job sites
Perform quality checks on the installation work to ensure accurate installation practices are used
Verify that all paperwork and documentation related to the installation is completed and accurate
Manage installation related issues and provide solutions
Plan, schedule, or coordinate project activities to meet timelines
Direct or coordinate activities of project personnel
Work with branch trainer and manager(s) to ensure delivery and install processes are maintained
Participate in leadership meetings and represent associate concerns, policies and guidelines to the management team
Conduct regular associate meetings
Represent the organization to customers, associates and leadership as needed