Installation Coordinator

Ferguson Enterprises • Wilmington, NC

5d • Onsite

About The Position

Ferguson is currently seeking the right individual to fill an immediate need for an Installation Coordinator. This role involves proactively developing and maintaining relationships with an assigned customer base, collaborating with sales teams, and managing the installation process from scheduling to completion. The Installation Coordinator will be the primary point of contact for customers regarding their installation needs and will ensure customer satisfaction with Ferguson's products and services.

Requirements

• Prior installation coordinating experience is strongly preferred
• Ability to apply expert level product and installation knowledge
• Ability to organize and prioritize work and communicate effectively
• Ability to develop and maintain positive relationship with both internal and external customers
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy
• Provide formal and final pricing to customer for services requested
• Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed