Installation Coordinator

Refloor•Troy, MI

5d•$18 - $22•Onsite

About The Position

Become a part of our team as an Install Coordinator where you will play a key role in providing outstanding experiences for our customers. In this position, you will manage all in-home installation projects and work closely with both installers and customers to guarantee a smooth experience. At Refloor, growth is not just a promise – it is a reality. Refloor is America's fastest-growing flooring company, and we owe our success to YOU. It's individuals like you who join our team, fuel our growth, and make us want to continue to thrive. We are committed to team development and customer satisfaction, expanding our reach, and ensuring customers receive nothing less than 5-star experiences. Join us and be part of our exciting journey!

Requirements

Customer Oriented: A dedication to providing outstanding service and surpassing customer expectations.
Proactive Approach: Driven and willing to take initiative when required to guarantee successful installations.
Strong Communication Skills: Excellent interpersonal abilities to effectively connect between clients and installation teams.
Problem Solving and Decision Making: Capable of identifying issues, making informed choices, and developing solutions to facilitate seamless installations.
Ability to Navigate Ambiguity and Complexity: Flexibility and calmness in managing intricate situations and evolving project conditions.

Nice To Haves

Experience in Flooring or Home Improvement (Desirable): Prior experience in the flooring or home improvement sector is preferred but not mandatory.

Responsibilities

Manage the daily progress of assigned projects from start to finish, ensuring they are carried out effectively and within designated timelines.
Foster strong relationships with our installation teams and clients, promoting trust and transparent communication.
Collaborate with on-site installation crews to address basic customer inquiries, resolve technical issues, and manage change order requests as necessary.
Address customer concerns and deliver outstanding service throughout and after the installation process, ensuring satisfaction and resolving any emerging issues.
Collect payments from clients for contracted services, update relevant documentation, and facilitate additional payment processes in line with company guidelines.
Undertake any other required tasks or responsibilities as assigned, contributing to the team's and company's overall success.