Installation Coordinator

Empower Home Services•Clovis, CA

4d•Onsite

About The Position

Empower Solar is a full service, residential solar installer looking for experienced and driven individuals to join our ever-expanding team. We are currently looking for a full-time Installation Coordinator, responsible for scheduling and managing the installation calendar, answering questions and providing support for customers, and coordinating between Sales and Operations to ensure a smooth process for the customer.

Requirements

Minimum of 1 year of experience in the solar and or customer service industry
Excellent written and verbal communication skills
The ability to work under pressure and handle challenging situations
Confidence, drive, enthusiasm and a sense of responsibility
Excellent complex multi-functional project and people management skills
Excellent analytical, quantitative, organizational, and prioritization skills
Ability to discuss strategic and sensitive issues in a confidential manner
High school diploma, GED, or equivalent

Nice To Haves

Minimum 1-2 years of knowledge in the solar industry
Minimum 1-2 years of customer service experience

Responsibilities

Daily review and scheduling of projects ready for installation
Notify homeowners when their projects come out of permitting and are ready for scheduling
Work closely with Construction and Operations Managers to ensure all install teams have projects on calendar and adequate time to complete the installation
Communicate to homeowners on what is needed during day of installation.
Coordinate with sales representatives as needed for scheduling communications
Send scheduling confirmations via text and email
Send reminder emails and texts 48 hours in advance of scheduled date
Complete post installation follow- up calls and emails so homeowners are aware of current project status
Notify homeowners when Permission to Operate is received and grant access to monitoring
Performs other duties as assigned.